A quality pellet grill is built to last and will provide years of reliable performance. Bargain pellet grills not only lack the capabilities of better grills, they’re more likely to break down. No matter your price range, look for a pellet grill that’s built well and offers consistent performance. Fortunately, if price is a major consideration, there are quality pellet grills for under $500, as well as high-end pellet grills for under $1,000.
I have had a Traeger Junior Elite for 4 years. In that time I have used it < 50 times. I have replaced a fan motor, a fuse, and now I have been trying to get a thermometer replaced. First time, the service guy dropped the ball and never sent it. Second time- the thermometer got sent around to multiple post offices. Third time, never got to me- apparently they sent it to the wrong address. Fourth time- still waiting. It's been 5 weeks now, and I cannot get the part, and have no idea if the part will fix the grill. Everyone in service has been polite, but incompetent as well. I have had 2 flash fires in the grill from the auger pushing too many pellets into the hot pot, the temperature fluctuates wildly. Save yourself the frustration: avoid Traeger at all costs!
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
With that said, depending on the size of the green an individual may need more pellets to fuel the food. However, a bigger sized pellet grill allows the cook to grill for a large number of people. While a compact grill can easily be taken anywhere. With that in mind, one important criterion that we wanted to take into consideration is how easy the item is to set up.
Pellet grills preheat quickly, so you can start cooking almost immediately, and the pellets are available in a number of woods, for different smoke flavors. The smoke has a subtle wood-fired flavor with less of the acrid flavor that comes from standard wood or charcoal. For the maximum smoke flavor, it’s best to cook at a temperature lower than 250 degrees, while higher temperatures cook faster with less smoke.
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