Z Grills is a lesser known manufacturer and a great low-cost alternative to the more expensive Traeger grills. Their pellet grill is a sturdy, heavyweight model with a roomy 500 square inches of cooking space and an electronic feeding system for fuel pellets. An additional warming rack provides additional space for cooking at lower temperatures. Furthermore, Z Grills also ensures their product with a generous 3 years warranty.
Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self!
Second, you’ll have to figure out what BBQ pellets you want to use. There are many different brands, blends, and mixes to choose from, and you’ll likely want to do some side by side testing to see what you like best on what meats. My very good friend and BBQ buddy Shane Draper really likes to make his own blends – using different woods in different proportions depending on what he’s cooking.
Hey Pete, first thanks for your kind words. Traeger pellet grills fell off a bit quality wise over the past several years. That said, they’ve hired a new CEO – formerly from the Skull Candy Head Phone company – who brought that company’s valuation up considerably. I see them making moves to get back to their roots… aligning themselves with some of the more well known names in BBQ again. From a build quality, they’re making solid pellet grill bodies using fairly heavy steel. The area I’d like to see them improve on is the controllers they use. Right now, GMG is making great strides in claiming some of the entry level pellet smoker market share away from Traeger. This is due to a superior PID controller, advances in built in Wi-Fi monitoring, and outstanding customer service.
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All the talk about made in China...... well it could have likely been made anywhere and inside the hopper it says "Tested". Well the LED display does not work correctly, i.e. not all the letters have all the LEDs light up to correctly state the temperature. The frame had a crimp in it on the front and when I closed the lid, it cam down crooked. It was not put on square with the grill. The warranty says that defective parts will be replaced, but the defective part has to be returned, pre-paid by me. That is B.S. This adds to my cost of the grill. Unless they pay for the return of parts, then it will just be fully returned to Amazon.
Personal review of the Traeger: The auger fed the pellets after the fire pot went out making a large pile up which caused it to catch fire and burn up my grill. I had to use a fire extinguisher to put out the flames and prevent my house from catching fire. I sent Traeger the description of damages with photos. After much waiting and no response from the management team regarding my Traeger grill we gave up. The service team was very responsive but lacked any authority to make decisions to fix the grill. We worked with the service team for awhile having a different person each time respond and request information and photos that were already provided. Then, we got passed up to the management which is highly ineffective because we never heard from them, even after an email requesting an update. We really did like our Traeger grill and had high hopes that since it was under warranty and caught fire due to a failure we would have the grill repaired. Because of the terrible unresponsive service of Traeger we took our money and purchase a Green Mountain Grill.
The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.