Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!
Pellets work so well with the ease of use of a pellet grill because they’re 100% all-natural. They don’t have binders, chemicals, fillers, or petroleum products within them. They serve as a source of compact energy (8,500 BTU per pound) and smoke flavor. Most importantly, there’s little to no ash from them. Compared to coals, there are no flare-ups involved.

I filed my complaint with American Express. AMEX was absolutely AWESOME......!!! I gave AMEX copies of everything I sent Trager and it's CEO who never answered me. AMEX gave them 30 days to respond and they did not. So the grill was FREE.!!!!!!, and I could care less. Tells you a lot about their CEO and their method of doing business. CEO is Multi-Milllonare living in Salt Lake City and is just playing the numbers!!!!! Hot shot from a HeadPhone company, Skull Candy, who usually gets away with ignoring customers. Clearly don't care about customer satisfaction. Buy another makers grill. Save yourself a lot of headaches. Louisiana Grills are much better quality.


Do you enjoy hassle and stress-free living? If you want to enjoy the juicy smoked BBQ ribs with your friends and family without feeling disturbed, then the automatic smoker is the top choice for you. The automatic smoker, a pellet smoker, makes for an ideal choice. Do you know why it has it has earned the reputation of the best among all the easy to use smokers? You will find the automatic features incredibly easy to use and this convenient product’s simplicity stands out.
With a temperature probe for the meat inside the chamber, this allows you to keep an eye on the temperature of your meat without opening the grill. Nothing ruins a brisket or roast faster than the griller who constantly fiddles with the meat on the grill. Opening the chamber lets the heat out and that can quickly make for some tough meat. This handy feature takes the guesswork out of how ready your meal is, helping you get the best outcome.

Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
In reading through the comments section, it seems the recommendations have shifted over time. As it stands today, which smoker would you go with and why: GMG Jim Bowie, Traeger Pro 34, or the RecTec? I like the cooking space of the Traeger Pro 34, but the other 2 seem to have more bells and whistles. I’ve been smoking about 5yrs, so not a pro but not a beginner. Currently have a 10+ year old Traeger Lil Tex elite hand-me down that is ready to give up the ghost. Would appreciate your thoughts!
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
I purchased a Traeger Lil Tex 22 yesterday. I “grilled” a whole chicken. It overshot the temperature by nearly a hundred degrees which wasn’t a bad way to crisp up the bird but I was afraid it was going to melt itself down so I shut it down. I was up by 5 this morning to smoke a pork butt for pulled pork sandwiches. My wife’s family is coming over for dinner tonight and time being a concern I fired up the “smoker”. It snowed 12 inches last night so the next hour I was shoveling my walks. Imagine my surprise when I checked on the Traeger and it had shut itself off . The meat was colt to the touch. I read through the instructions to make sure I started it up correctly and I did. I removed the meat and restarted the smoker. It smoked for awhile then quit. The temperature never got above 140. I called Traeger technical support twice and each rep gave me a different answer as to why it wasn’t working. After 3.5 hours I gave up on the Traeger for a more conventional method. I purchased the Traeger for the the set and walk away feature. It let me down!! It is 34 degrees outside today so I will wait until it warms up to try again. Should it fail me again I will sell it for scrap! So far I am not impressed. My wood smoker takes time but it is reliable.
Hey Eric! Man, thank you for the kind words. While I don’t post every day, I do try to make what I share with you guys as informative as possible. To that end, your words mean a lot. Now, the pellet release option is a great feature to have on any pellet smoker. In cases where you don’t have one, I suggest using a small shop vac you use just for pellet removal. Works great. But the quick release chute option saves a ton of time and effort for sure. Not what I’d call a deal breaker if a pellet smoker you like doesn’t have one. However, I’d like to see it become standard on pellet smokers for sure!
Yoder Smokers has overcome this challenge with their YS Series of pellet grills outfitted with their direct grilling package. When fit with this package, the grate temperature on the left side soars past the 700-degree mark and produces those coveted steakhouse quality grill marks, fast cooking times, intense caramelization, color and texture common to cooking over an open fire or gas fired grill.

This will work using one burner only on the stove when connected to our RV exterior grill connection port. Our camp chef portable stove has one large and one standard burner. It would only operate on the standard burner due to the low pressure regulated on the RV piping system. Be prepared to break out the standard propane tank & regulator hose set if you plan on running a two or three burner camp chef stove. Rating is 4 stars due to the price and short length at $35 price tag, it could have been longer.
Final Verdict: If you have the capability to cook on this full-time, then I recommend doing so. You will save your kitchen and house from excess grease and smell. It can cook most items relatively fast and easy once you get accustomed to cooking on a flat top. The only thing it can't do is cook sauces or bake items. I even recommend it to folks who don't eat typical greasy foods. This requires very little oil and can use all sorts of cooking oil. All of my food dishes have been cooked well and I constantly have people asking about this flat top. Clean up is a breeze and will save you from needing to clean skillets and pans. This is an essential cookware that every household should have.
The Vulcan is a Picnic Time original design The Vulcan is a Picnic Time original design and the ultimate tailgating cooler and propane barbecue set in one. Don't be fooled by other similar looking items on the market. Only picnic time's Vulcan features a PVC cooler that conveniently nests inside the compartment that houses the portable propane BBQ. ...  More + Product Details Close
All of GMG’s like of product lines like the Daniel Boone and Jim Bowie come with similar features. In fact, the Daniel Boone will always be a better alternative to the Davy Crockett. However, the Daniel Boone line isn’t winning any spot in our budget pick due to its higher price tag. With its build and quality, it does become one of our honorable mentions, if not the pick; and the Davy Crockett continues to be the top choice for the grillers on budget.
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At Grilla Grills we know it’s important that our customers get bang for their buck. That’s why you never see a Grilla pellet smoker on sale – because we can’t price them any lower! Keep that in mind when you’re comparing prices for your next grilling purchase. We don’t deal with a middleman so we can offer the highest quality grills for sale that are half the price and every bit as good as some of our competitors. That’s how you know you’re getting a good value when you decide to purchase a pellet grill Jungle Direct from Grilla Grills. The best part? Shipping is free and we’ll deliver your new pellet grill right to your front door. It really can’t get any better than that.
Hey David – in my opinion, you’re going to find hot spots in any entry level pellet grill/ pellet smoker. I include GMG, Rec-Tec, Traeger, etc. When you start moving into the higher pellet smokers/grills – Memphis Grill, MAK, etc, you can minimize these to some extent. If you experience higher heat on one side, put the thicker cut of meat (pork butt, point of brisket) near that part.

Save up to $100 during the Green Mountain Grill Early Fall Special Buy.  Shop America's largest online selection of Green Mountain Pellet Grills during the GMG Fall Grilling Season Sales Event including Green Mountain Daniel Boone Grills for as low as $549.99, GMG Grilling Accessories, Davy Crockett Portable Tailgate Grills at $374.99, Jim Bowie Pellet Smokers starting at $724.99, Premium Wood BBQ Pellets, GMG Grill Parts, Green Mountain Grill Pizza Oven Attachments, and much more!  Call Toll Free:  888-313-2737 to speak with an Authorized Green Mountain Grill Dealer.
With the internal temperature sensor, meat temperature probe, and a digital temperature readout, the PG24 pellet smoker takes the guesswork out of your cooking process. An advanced digital temperature chip gives a more steady smoke and temperature, eliminating large temperature swings and giving a more consistent cooking temperature. The patented Ash Can Cleanout System makes clean up the easiest out there.
Thank you so much for this very informative post!! My husband and I just bought the Traeger Select Elite Pellet Grill On Cart yesterday as a somewhat impulsive buy on a Costco shopping trip. It was the last day in the road show so I figured we could always return it if we have buyer’s remorse. Having no past experience with pellet smokers/grills, I am doing my due diligence in researching the reputation of this company and comparing to others in the market. The selling point for us with this particular Traeger grill was the ability to convert this to a built in unit by simply taking off the right side shelf. The sales rep at Costco had a picture of one that his parents had built into an attractive brick surround and we liked the option, however, after reading your post and several other sites, I am finding that Traeger may not be the best investment comparatively and with a purchase this expensive, long-term quality is extremely important to us. In staying within the same price range, I am very interested in the Rec-Tec and it’s stainless steel build. My question is, do you know if the Rec-Tec or another pellet grill @ the $1000 price point can be made to look “built-in” and if so, are there any dangers or potential problems with this.
So Kevin here is where you come in. Been wanting to make getting consistent Q on the table regularly and easily. Been looking at pellet poopers for about 5 years now and decided to take the plunge. Had already done enough looking a few years ago Traeger’s issues had scared me off. Several friends had them and raved but always mentioned problems. I decided from my work I don’t want to be buying someone’s, ‘we know the problems and are fixing them’ if you can find something solid for similar cost. Yoder and FEC were pretty much my finalists. So I was doing my final thoughts and found your article.
BBQ pellets are 100% natural hardwood, but that doesn’t necessarily mean the pellets are 100% of the type of wood listed on the bag. When you buy cherry wood chips or chunks, that wood is 100% cherry wood. However, when you buy cherry wood pellets, they’re usually a blend of cherry and another wood, such as oak or alder. While that may sound deceptive, there are good reasons for this practice.

Bigger isn't necessarily better, especially if you're just paying for space you never use. The best pellet grill is the one that suits your needs. For an average size family, a pellet grill with a primary cooking area of 450-500 square inches should be sufficient. Singles and couples can go smaller, while larger families and those who like to entertain should consider larger pellet grills.
Designed specifically to heat quickly this little outdoor Designed specifically to heat quickly this little outdoor cooker is a powerhouse when it comes to boiling brewing or frying. With its high-pressure burner system this stove is a great addition to anyone’s gear and works perfectly for all types of canning. The small size and portability also makes this ...  More + Product Details Close
Thank you all for a great site and an informative discussion. I am a newbie to smoking and presently have a charcoal grill for when I have more time and a gas grill for a fast meal. Its time to replace my gas grill so I am looking at alternative options. Is a pellet grill overkill, or a timely expedition, if I want to grill a couple steaks or chicken breasts during week nights? I’d also be interested in smoking larger hunks of meat (and ribs!) less often, but am wondering if a pellet grill can cover both? How long does it take a pellet grill to get to temp (e.g. 450°)? With the indirect heat, can you get char marks on your meat? Thanks in advance for the info!
Fast forward to today.   Finally got my new Traeger running again.  Had an issue with the smoker temperature.   So I called the toll free Traeger customer service line.   Low and behold, who answers my call at Traeger customer service?  Frank!   He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!"   Nice guy!   Dude, being a smart aleck didn't exactly earn you any points.  You should be ashamed of your self!

Purchased my grill last fall at Costco, overall it works OK, some meats like Lamb Chops are just delicious. However, customer service seems to be deteriorating as the company is having success. My kids recently purchased me an add on to my Pro 34, a cold smoker. Traeger sells this but does not support it. The installation instructions are incomplete, I was sent parts that do not go with the unit, then customer service couldn't figure it out, this went on for weeks. After getting it installed, I asked for some instructions or recipes on how to use it, there are none. The old cover does not fit now, and Traeger does not sell one to go with a unit with a cold smoker, or plan on doing so. After a web search, I found one at Charbroil that kinda fits. Also, I just saw the same model at Orchard Supply, it now comes with more shelves and upgrades which I now have to buy as extras.
I bought this directly from Traeger. Beware that this model is now discontinued. They replaced it with the Traeger Renegade Pro without notice. The new model has an updated saw horse design and a new digital controller with probes. It does not come with the handy spice rack however. To each their own but I'd check with Traeger prior to purchase. That said, I paid more from them so if this is discounted, grab it. I love mine!
I’ve had the chance to use one the the Traeger Grills Pro Series grills now for some time, and I find it to be a great pellet grill. They really beefed up the chassis of this model, with a stronger, wider-stance sawhorse base, larger wheels, a nice strong side lift bar, and an upgraded Digital Pro Controller with Advanced Grilling Logic that keeps temps steady, but allows for a temp swing of about 15 degrees. I mention the temp swing here as a positive, rather than a negative. By allowing a tiny bit of temperature fluctuation, I find the grill actually puts out a bit more smoke throughout the cook as pellets are fed in to regulate temps.
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