There’s so much about this grill to love, but one aspect that gets RAVE reviews is the customer service. Rec Tec has pretty much the best customer service in the industry. First off, there’s a 6 year warranty, meaning, they expect their product to perform. But in the unlikely case that you have issues, their customer service is incredibly fast to respond, is available even on the weekends, and believe it or not, the owners even provide their cell phone numbers so they can help you through a problem when you’re stuck. Incredible!
Although these are marketed as grills, they do much more, including baking or roasting. Because they heat by convection, you might not get the grill marks that a gas or charcoal grill will give you, but you also won’t have the flame-up problems. While many pellet grills offer high cooking temperatures, the maximum depends on ambient temperature and wind. Many users wrap their grills in special insulating covers to help maintain heat, reduce fuel use, and reach the higher temperatures they desire.