What we loved most is that it has a trap door to allow burn pot cleaning after every cooking. It lessened our job of cleaning this pellet smoker by 60%. It is more than amazing because from our research we know that a feature like this will cost twice as much as the Camp Chef. Honestly, this has emerged as our key point when we selected this smoker to be the best in our review.

While using and running a pellet grill is child’s play, catching the right offer on pellet grills can be a hassle for consumers who have little to know clue about it can prove a costly bargain. Knowing your facts prior to buying one is always a good a smart idea. My pellet grill review will do the best it can to educate you on the things you need to look out for when purchasing your perfect grill. Here are a few heads-up:
How? I just sold my house and left the Traeger with it. Now in Mexico and thinking of buying a Green Mountain. I would like to get a little more smoke flavor than what I was able to with my Traeger (which I loved). So how can you use other hard wood to enhance the smoke flavor? Also comment on how to use the tube smoker in one of these pellet fed grills. With 1 1/2″ rib eye, I would smoke for 45 minutes then crank up the heat to about 350 for 13 minutes and it would provide a perfect rare steak every time.
Kevin- super helpful article. Thanks! I just moved from a big city small apartment with no grill to a house in the country. Most essential purchase is the grill. I’m really on the fence. I like the idea of a pellet grill, but in reality- I’m mostly cooking burgers, fish, steaks, scallops, and veggies. The brisket and ribs will be more of a special occasion. From an economical perspective, am I better buying a gas grill and just getting one of those smoke tubes to add some flavor? From many of the online comments, it seems like the pellet grills benefit from additional smoke anyway, and though you can get additional grates for searing, seems like a square peg in a round hole. The gas grill is sort of the tried and true, and way more economical. Those $500 entry level pellet grills seem a little scrawny, and the next level up is a cool $grand. I’m really on the fence, and getting pressure to “just buy the darn thing” to consummate the move to the country! However the pellet grills seem like the new shiny object and have my curiosity. Any advice? PS- love the website! Thanks, Cary

Wood pellet grills are a great addition to any home because they combine everything you love about a smoker with a standard grill. Depending on the model that you buy, you can make smoked dishes like brisket and sausage at the same time that you make burgers, hot dogs and other dishes on the grill. These grills are great for family dinners in the summer and for parties and special occasion celebrations.


Hey Chris, IMHO the Blazing Pellet Smoker looks like a solid unit. There’s a good review of it here. I think between the units I might give them a run. Yoder makes quality stuff, and if made in the USA is important to you, they fit as do the Blazings. All this said, if you’re basically using the pellet smoker like a Cambro, you could opt to save a little money and go with the Rec-Tec. Good customer service and solid following.
The Davy Crockett Pellet Grill offers open flame technology which uses infrared radiation to cook your food. The peaked lid not only allows for you to cook tall slabs of meat, but it also helps the convection process within the grill, making sure that your meat is thoroughly and evenly cooked. This top notch technology ensures that you get that consistent and authentic tasting BBQ every time you fire up the grill!
Ease of Use: At first, the unit appears somewhat mind boggling to use however when you get over it the first occasion when it turns out to be very simple. For one thing, there is a get-together video instructional exercise from the maker’s site for a less demanding get-together. Else, anybody that has used a BBQ before wouldn’t have any type of trouble with the unit.
But if you like the idea of a wood pellet grill, one of the oldest names in wood pellet grilling is Traeger, which developed some of the first units to use this technique three decades ago. Having that name recognition gives Traeger a leg up versus some of its competitors. And for the most part, Traeger’s grills live up to what consumers expect from this established brand, providing good design and longevity. They don’t typically match up with the higher end models currently on the market in terms of precise cooking temperatures, but Traeger is a nice mid-range product with several price points available.
Traeger Pro Series 34 - Nowhere in the advertisements nor the website nor the owner's manual does it let the customer know that in order to prevent stall out's while cooking at low temperatures (250) that the hopper must be stirred every hour and a half or so to prevent gaps in the feed of the pellets. We lost a very nice cut of meat to this after having to get up in the middle of the night to check on the cooking at a temperature of 250 degrees (which had stalled again, leaving the grill and the meat cold). This is the second time using the grill.
You have some solid reviews out there. I have been in pursuit of getting exactly what I want for about 25 years now LOL. Started with a Weber Kettle cooked some great meals on it and made that tasted more like eating a chunk of lump coal 🙁 Over the years I have built a couple 55 gal barrel smokers they were challenging to hold the temp, an old Kenmore stove oven into a propane starter wood smoke unit, a monster 24″ pipeline pipe 5′ long and a warming oven, a 40″ stainless grill made from an industrial engine catalyst that I could direct and indirect cook on and a few other small grills. Working in the oil & gas business and having poor welding skills with a good welding machine in the garage made for some great experiences. Most generally have cooked for 2 to 4 people but have fed up to 70 a time or two.
The Dyna-Glo Compact Charcoal Bullet Smoker boasts versatile The Dyna-Glo Compact Charcoal Bullet Smoker boasts versatile cooking options and thorough heat distribution in a compact space. The removable middle section offers grilling and smoking functionality. This smoker offers a maintenance free cooking experience with a high capacity galvanized steel charcoal and ash chamber. For easy internal access simply ...  More + Product Details Close
I did a lot of research, and ended up buying the Camp Chef DLX24. It was at a price that fit my budget, (under $500) and had a lot of features the others didnt. The pellet trap door for quick dumping of the pellet hopper into a bucket, and the ash cleanout under the drum was a clincher. Being able to pull a lever and dump the ashes into an easily removable cup is a great feature that all grills should include.It has a digital temperature controller, and dual probes (one inside the smoker for grill temp, one for the meat) and overall good quality construction. The second shelf inside is standard (you pay extra for that on other grills). If your budget allows, would suggest purchasing the propane powered sear box ($199) which attaches to the side of the grill and allows for reverse searing meat..

Cooking Area – Search for one with a substantial cooking region. Keep in mind that pellet barbecues arrive in an extensive variety of sizes. In this manner, pick a unit that can meet your size necessities in light of its cooking territory. You don’t need to purchase an additional extensive unit in case you’re utilizing the grill for your home. Check for the physical measurements of the item and figure out which one can fit your space and stay aware of your cooking style and lifestyle.

Just finished my first smoke on the YS640, ribs and chicken thighs. This machine is amazing. It couldn't be simpler to use. The chicken was the best I have ever tasted. The ATBBQ team was great, with fast shipping and they threw in some extras. I could not be happier and can't wait for years of great food off the YS640. Don't hesitate to buy this cooker or to order from ATBBQ.


Though the Memphis Pro works great as a high heat, sear, and direct flame grill, I chose to do some IBP ribs and a couple all natural pork loins I picked up from the store. I won’t go into too much detail on the pork loin and rib prep here, suffice it to say that I was very impressed with the smoke output I got from this unit, which I filled with a full compliment of CookinPellets Perfect Mix Pellets.
Standard shipping via common carrier "Threshold Delivery" is included in the quoted price. "Threshold Delivery" includes placement inside your front door or garage. Delivery can only be made inside the front door on the ground floor of multi-level housing. Carrier will call or email to set up a delivery appointment. Please include a daytime phone number in the shipping information at the time of check out and please monitor your emails for an opportunity to set your delivery appointment. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday, and will be scheduled as a 4 hour window. Extraordinary delivery requirements may necessitate an additional fee to the carrier. NOT INCLUDED: Placement in your room of choice, removal of packing materials and assembly are NOT included.
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While the Green Mountain Grills Davy Crockett Pellet Grill is compatible with most iOS and Android devices, I want to stress, check the compatibility of your device with the grill before purchasing because it would suck to buy this grill only to find out that this feature is not compatible. Also, if you do not plan on using the grill on some elevated surface, the legs are not tall so the grill sits close to the ground. Regardless, this is a GREAT smoker: your meat will come out tender and juicy with that authentic BBQ taste we all love! Neither of these cons affects the quality of your BBQ and both can be worked around.
Hi there i want to recommend the CAMP CHEF pellet smokers you get the bang for your buck with these smokers i know a lot of you out there are turning up your noses but these smokers have all the extras at a very good price well under a $1000 customer service second to none you get the pellet clean out in the hopper they have a ash tray under the body you just pull a lever and all your burnt ash is cleaned out digital temp for the food digital temp for the chamber lo smoke and high smoke setting and it goes up to 500 degrees at 25 degree increments mine coast me $359 out the door includes shipping it dose a wonderful job holding the temps with a 10 to 15 degrees swing i bought mine at CAMP SAVER.
I id not purchase this item from Amazon, a local retailer had them on sale but none the less this a great smoker at any cost. I have compared it to the far more expensive smokers and I have found that this one has a much stronger, better built main body. The metal is of a heavier gauge of steel. Cheap smokers are separated from more expensive ones a lot by the electronic controls. Tis model has a control from 160 degrees up to 500 in 25 degree increments. It maintains a constant temp within a few degrees of where it has been set, always a problem on other smokers not of the pellet design I have used. Pellet consumption is modest and the Camp Chef brand pellets are the cheapest I have found. and work extremely well The ash cleaning system is a matter of dumping a cup after use with very little ash left over. The grease trap system is perfect. I see no reason to spend more for a pellet smoker that couldn't perform any better than this one. I would recommend it to anyone in the market for one. They are a set it and forget way to do your smoking.
One-Touch Non-PID Controller - Featuring a LCD display and one-touch buttons for setting the cooking temperature in 5° or 10° increments, these controllers allow you to more accurately set a desired cooking temperature. However, like multi-position controllers, they use fixed cycles for delivering pellets and so are limited in accuracy to +/-15–20°F. These controllers may have inputs for meat probes that monitor the internal temperature of food.
Hey Kevin great article. I too am currently looking for a pellet smoker. I’ve narrowed it down between a Yader, Memphis Pro and the Rec Tec. The Green Mountain did not seem very well built. The wheels looked liked the would break on the first roll and the stainless steel door was flimsy and did not have a good seal. I know the Rec Tec has a 6 year warranty. Do you know how long the warranties are on the other two?

One of the fun features this grill offers is that it’s WIFI enabled (controlled or monitored through an iOS or Android app). Sense-Mate, a thermal sense that constantly monitors the grill temperature, keeps you up to date on the status of your grill and your food! The digital controlling really lets you micro-manage your cooking, as you can adjust it a degree at a time. You can also program a series of temperatures and then sit back and enjoy your day while your food cooks! (Yes, you can also control it manually as well.)


I purchased my first Traeger Grills over a year and a half ago and now I am on my third grill. I have had the most amazing experience grilling, smoking and baking. I do everything on my Traeger. It accurately holds the temperature, starts up automatically and has convection which cooks my food evenly and thoroughly. I recommend this grill to anybody who’s looking for a amazing cooking experience with little effort and really likes to show off to their friends how good their food tastes. My favorite part is being able to walk away from the grill and not have to babysit it so I can do overnight briskets without even checking them. I love it.

Many of the models require you to clean them up for 30 minutes because you have to take out the gooey deflector plate and the greasy grates in order to scrape them off and wash them until they’re shining. Careful cleaning is required when the grease and carbon are covering the deflector plate. The easy-clean grills typically make the parts more accessible but the amount of cleanup remains the same.


Secondly, make sure you pay attention to the controls and temperature settings. As well as a thermostat, higher quality smokers come with meat thermometers built in. As you cook, the internal temperature of your meat is going to rise, and unless you’ve got a meat thermometer, there’s no way of knowing exactly how hot it’s got. If you don’t know why this is bad, when you let food sit too hot for too long, you run the risk of drying it out. You’ll undo all of your good work, plus it just tastes bad.
Camp Chef have been a notable and solid producer of grills for some time now, and have earned their position in the market, with straightforward, yet proficient outlines, which offer purchasers great outcomes. They had stated, prior to release, that the PG24 Pellet Grill and Smoker, would give clients brilliant elements and a high level of usefulness, with exact temperature readings, and I needed to see whether this genuine. This Camp Chef PG24 Review expects to give purchasers all the data they have to settle on an educated purchasing choice.

Because the wood pellets are the grill’s fuel, you should pay careful attention to the pellet hopper, the chamber that holds the pellets. You want a large enough hopper to hold all the pellets you need for a single cooking session. Look for a hopper with at least an 18-pound capacity if you want to slow cook for longer periods without having to refill the hopper.
I have used Bradley, Masterpiece, Green Egg, New Braunfels, Oklahoma Joe, Weber and now Traeger. So there is some experience in these comments. The “set it and forget” it is a misnomer and should not be used with Traeger (or any smoker/grill.) With Pellet Drive before you buy Read up on Er codes. The worst is when the fire pot fills up with pellets because the fire can’t keep up with the auger push and the whole cook is ruined or delayed. You have to pull everything out and basically start over while your expensive prime brisket is trying to be saved in the oven. Doesn’t matter what the weather is or wind conditions. Doesn’t matter if you stare at it and stir the hopper continuously. It will happen. Customer support at first was well you are at fault (didn’t leave the lid open on fireup for exactly 2 to 4 minutes or didn’t vacuum out the firepot between every cook) which is crazy. Finally, after so many calls over the past 6 months they are trying to make it right. Problem is, DO NOT believe the “set it and forget it.” That does not exist with any good cook. I have replaced the controller the fan and now getting a new probe. Do not waste your money. Unless someone out here in BBQ land can give me a recommendation on a product that won’t do this stay away from Pellet Drive?

After owning this grill for six months I can honestly say I don't regret my purchase. I was waiting for low temp weather to really test this grill and i must be honest i was very surprised. I grilled 400 degrees with the outside temp at 38 degrees and the grill came up to temp within 20 minutes. Last night I started a brisket in 31 degree weather cooking at 225. No problem at all, and I haven't use a thermal jacket. We have done every thing from low and slow to baking and just have been amazed at outcome. Got a couple of more tests that i want to do, but six months, it's great. Stop thinking about it, stop worrying about the price, and prepare to make some great wood fire food.
The Green Mountain Grills Davy Crockett is a versatile, wood-pellet grill that is intended for portability. Regardless of its weight, it’s about as minimized as you can get, and takes care of business. Contrasted with more costly wood pellet barbecues, it appears to hold its own on performance, while the one of a kind Wi-Fi usefulness needs some finish.
You want to easily switch to different smoky flavors: Changing flavors in your Traeger grill is as easy as changing the pellets that you place in the hopper. Through its website, Traeger offers several different smoky flavors of hardwood pellet offerings, including hickory, mesquite, apple, maple, cherry, and oak. And Traeger’s website provides information on which types of hardwoods provide the best smoky flavor for certain types of foods, which can help you successfully use this grill immediately out of the box.
Take your outdoor cooking to the next level with the Camp Chef Pellet Grill and Smoker. Designed with the home griller in mind, built-in features simplify the process of smoking. The included digital temperature readout takes the guesswork out of the cooking process. An advanced digital temperature chip gives a more steady smoke and temperature, eliminating large temperature swings and giving a more consistent cooking temperature. The Pellet Grill and Smoker features range from innovative digital smoker controls to dual temperature sensors. Discover the real secret of award winning BBQ cooks, low and slow smoking.
What we loved most is that it has a trap door to allow burn pot cleaning after every cooking. It lessened our job of cleaning this pellet smoker by 60%. It is more than amazing because from our research we know that a feature like this will cost twice as much as the Camp Chef. Honestly, this has emerged as our key point when we selected this smoker to be the best in our review.
Now, what that means is that if you have a lower hopper capacity, your pellet smoker will run for a smaller period of time. It also depends on the cooking temperature you have selected for your cooking purposes. However, at higher temperatures, they will provide less smoke; thus would be more suitable for grilling and barbecuing, but not so much for smoking.

When reviewing pellet smokers, we’ve gone through over 1000 different user reviews to get an accurate understanding of how useful the products have been to them. With that primary data in hand, we did an extensive online research on 65 products from 17 different brands popular brands. In fact, we even looked into three less known brands as well, but they failed to stand out. We left no stone unturned.
Though it is technically a grill, you can carry out so much cooking styles in it. It can be used to sear meats and other food to a perfect golden crusty perfection; it can be used to bake quiches just like you would in a normal indoor oven. This is absolutely a trademark appliance that can also be used to smoke food, it can also be used to slow braise food, making it ideal for cooking up winter stews and casseroles. And very obviously you can grill in this thing. The lid on the pellet grills also aid in fast cooking by trapping smoke and heat and allowing the food to cook and flavor through quickly and more evenly.
When it comes to the material design of a pellet grill, the material is one of the most important aspects to consider for many reasons. First of all, the material has to be able to withstand extremely high temperatures and also be able to cook properly without the heat escaping the grill. With that said, the exterior or the grill has to be able to withstand high temperatures so the color does not peel, rust, or other defects. With that in mind, we discovered that all pellet grills have to be designed from some of the most important materials in the industry, so they can withstand the test of time. Alongside this, pellet grills are built to last so individuals can enjoy them for years to come. When it comes to the exterior craftsmanship of a pellet grill, the most common material is a powerful steel construction. Steel is also known as one of the most powerful and durable materials in the industry today. However, steel does rust if it is exposed to water. Therefore, many quality brands have powder coated the steel so it can be water resistant and does not rust easily.
The Memphis Pro Wood Fire Pellet Grill is one of the best pellet grills on the market. It combines high-quality construction and engineering with versatile cooking capabilities that will let you "grill" almost anything. Able to reach temperatures out to 650 degrees F. this pellet grill can sear a steak while also being able to hold temperatures down to 180 degrees F. so it can smoke, low and slow, any kind of BBQ. Add to this the convection fans and temperature control precision this wood pellet grill can rival the best indoor ovens. This truly is a grill that can do it all and give you an authentic wood flavor.
Hey David – in my opinion, you’re going to find hot spots in any entry level pellet grill/ pellet smoker. I include GMG, Rec-Tec, Traeger, etc. When you start moving into the higher pellet smokers/grills – Memphis Grill, MAK, etc, you can minimize these to some extent. If you experience higher heat on one side, put the thicker cut of meat (pork butt, point of brisket) near that part.
Beef: For ground beef items such as patties and pies, the ideal temperature would be 250 F. If trying to smoke some steak, we’d suggest 225 F. For both these temperatures, the food should be allowed to cook for around 1 hour to 1 and a half, depending on your preferred doneness. Alternately, for steaks, you can reduce the temperature further, increasing the cooking time for more tender but less juicy results.
Pellet grills are every lazy man’s dream appliance. These grills need absolute zero to minimal maintenance. You just need to lightly wipe through it after every use, and maybe thoroughly clean it 2 to 3 times a year! All pellet grills now come with a drip pan that catch the accumulating oils that drops from the food. They are also made with good quality raw materials that enable them to withstand the outdoor atmospheres all year round. If this does not entice your lazy bones, no other appliance will, and that is a fact. Period!
The first time I grilled something on it -- pulled pork, which takes a long time on the grill -- the fire kept going out on me. My husband called the company, and they said they knew they had that problem. So he told the nice lady on the end of the line that what they needed to do was to add something to the hopper to keep it jiggling just a little so that the pellets continued to go down. "We're working on a solution," she said. "I just told you the solution," my husband, who's a mechanic and loves solving mechanical problems using unusual, but straightforward solutions. His trick? -- get one of those cheap, plastic, clip-on fans and clip it to the hopper, pointing the fan down into the hopper. The fan jiggles it just enough. The air into the hopper "couldn't hurt, either," he told me.
The major issue is the size. It’s the smallest smoker at this price range, and barely bigger than the Junior Elite. Considering the price difference in the two, it’s hard to justify the extra expense, and when you compare it to the other smokers at this level, the Lil Tex seems more than a little lackluster. There’s less cleaning options, less automation, less cooking space. Just less of everything.
With the summer right around the corner, it’s about that time of the year that consumers are thinking about hosting outdoor picnics and having their friends and family in the backyard. Now, to make this year special, many people are flocking towards purchasing pellet grills. In efforts to assure our readers that each grill on today’s list is the absolute best, we performed an update on this buying guide. Included in this update, readers will get to learn about the criteria that we used to evaluate each grill and a list of answers to some commonly asked questions. Before the summer arrives, check out this update!
Hi Jennifer, the Traeger grill you purchased should serve you well. You can see a picture of one of them installed here. I think this is the grill style you bought. One thing the sites you’ve researched (including my own article above) might not have stressed is that Traeger recently hired a new CEO and is actively working to attain the name, reputation, and reputation for quality that they once had. I’m confident should you have any problems with your unit that they will stand behind it and take care of them for you.

Is it common to have a lot of ash blowing throughout these pellet smokers? I thought it was supposed to be minimal ash and that it’s supposed to stay in the firepot. I noticed after two short cooks I have ash everywhere. The pellets are Perfect Mix from cookingpellets.com, but by “perfect mix” I don’t think they mean to mix ash from their product with your BBQ. Also, didn’t put off a lot of smoke, and really couldn’t taste any smoke at all.
The MoJack has huge barrel with lots of cooking space. With the 24 inch model, you are going to have 418 in.² to cook on. You will easily be able to read and monitor the temperature with the LED digital temperature control. This model has a bottom storage rack, which makes a great place for you to put extra pellets or tools that you will use for cooking.

Kevin, your recommendation rocked. The Pro is one of the best pieces of grilling and smoking iron I have had my hands on in a long time! Better than the Backwoods? Well depends on how much work you want to do! Maybe not, they are first class, but ease of use? I use the Backwoods a couple times a year, the Pro has already done 8 cooks in 5 weeks. Love it.


Pellet grills have a couple of very distinct advantages and disadvantages. The best can hold a constant temperature more or less indefinitely, provide even smoke at low temps, cook w/o smoke at high temps, make it possible to evenly cook several different meats and do a good job at two zone cooking. The Yoder excels at these. It is built like a tank, easy to use and I love it. One drawback for some pellet grills is the inability to reach high temps and sear. With the GrillGrates I have reached almost 600F and can sear with the best of them. Drawbacks. Well, it is a bit tricky to clean, but I guess I am keeping it cleaner than I did my previous grills!

Well, if you get yourself a wood pellet smoker not only you can enjoy such an event in the summer, but also continue doing the same in the winter. Today, pellet smokers often come with the “turbo heating technology” that can help you fire up the grill even in the winter. Go get yourself a pellet smoker and don’t let something as trivial as seasons, limit your enjoyment. Because a smoking warm piece of marbled, top quality fatty meat is best enjoyed on a cold night.
I purchased a Traeger 34 inch smoker a month ago and it has never worked correctly. I called customer service several times and the bottom line is that if I want to have it serviced, I have to load it into my car and drive it to Long Beach. There isn't a service dealer in the entire City of Los Angeles! Going to return it to Home Depot. Buy any smoker other than a Traeger.

Kevin: I have a gas smoker but would like a wood pellet smoker. I’m looking at Traeger Lil Tex (due to price) but I read about Blazn Grill Works, Grand Slam, made in USA, stainless steel grates and a control unit that is very good. Cost about $1195, can’t find dealers so called and talked with the owner. What I read on web site sounds good. He claims on his short video that his auger is the best and doesn’t put torque on the drive due to the design. Any thoughts on this unit? Any advice would be appreciated. Still looking at the Yoder YS640 as price is very similar.
The Ortech has two knobs. The large one, the "Cook Control" has settings for: Off, Smoke, 180, 225, 250, 275, 300, 325, 350, 375, and High. One smoker manufacturer says that the "Smoke" setting is about 160°F and "high" is about 525°F, but both can vary due to ambient temperature, humidity, fuel type and quality of the smoker. Another knob, a teensy weensy knob to the right of the LED screen looks more like a push button. Labeled "SMOKE" and called the "Smoke Control Knob", it is meant to turn, not push, and it controls the pellet feed rate with auger on/off sequences indicated by "P settings". The P settings range from P0 to P15.
In the second year, the grill quit working. The auger turns and the heating rod gets hot but the grill shuts itself off within minutes. I think it is the controller but I've had the same experience as others: emails and phone calls to Traeger's customer service are unanswered. My wife just wants to return it to Costco but I'd rather fix it. Given the lack of response and the poor quality of the electronics, I'm starting to come around to my wife's point of view. 

Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
Hey Shannon – they all have their merits. Budget dictates a lot. If you’re in the $1000 or under range, Green Mountain and Rec Tec are great choices. Both have developed near cult followings, with GMG a little ahead of the curve on that front having been around a bit longer. I love the Yoders as far as moving up on the price range is concerned. Will last you forever and they offer a solid product with great support. MAK grills are just beautifully made. There’s no other way to put it. The “General” models are superbly crafted. Love that MAK offers built in cold smoking as a capability. Am I helping here or just making things worse? Hahaha.
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