I recently purchased a a Smoke Hollow pellet grill from Sam’s. Seems like quality is good and it was recommended by a friend. Temperature control has issues. I called for customer service a couple of times and they sent a new thermostat. Still can’t get temperature to to hold at setting. Am I missing something? Told to start and let preheat for 10 minutes and then move to desired temperature. Tried setting new thermostat at 190 and let it go for 15 minutes and it was back at 230 when I checked it. Any suggestions?
I have found that using the upper shelf gets more airflow around the meat than the lower shelf. I asked the AmazingRibs.com science advisor Prof. Greg Blonder about the problem (he has a MAK 1 Star). He explained that smoke sticks to cool surfaces and wet surfaces, and the surface of meat warms and dries out after a few hours. When he wants more smoke flavor he uses a strong smoke wood like hickory or mesquite, he starts with cold meat, and then he keeps the meat moist by painting or misting it with apple juice or a mop like Lexington Dip or East Carolina Mop or Texas Mop Sauce. A awter pan can help because the water condenses on the cool meat and attracts smoke. Read his detailed research on the subject in my article on the Science of Wood and my article on Basting.
At present, pellet grills are mainstream products, with pellet refills filling the market versus having to find timber, sticks, and charcoal to start a fire (since these pellets are made of sawdust, it’s easier for them to cast fire and completely combust into smoke with minimal residue).  Old school pit masters dislike this product mostly because it’s too easy to use, like a microwave versus an oven.
I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down.  I did this routine a few more times with customer service and it kept shutting down, day after day.  Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts)  Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call.
Traeger Smoker – Buyer beware. My Traeger stopped working both times I’ve used it. It just stops after about 2 hours. Traeger’s response is their pillory is they don’t make refunds. The nearest service is 3 hours away and it’s just too far for them. They said the solution to it stopping is for me to partially disassemble it when it stops and vacuum out the burner pot. They said they would talk me through some troubleshooting. They offered to send me replacement parts but said they don’t think it will help. I can’t return it, they can’t determine a fix for it. I’m supposed to just eat the $830 cost for a smoker that doesn’t work.
Secondly, make sure you pay attention to the controls and temperature settings. As well as a thermostat, higher quality smokers come with meat thermometers built in. As you cook, the internal temperature of your meat is going to rise, and unless you’ve got a meat thermometer, there’s no way of knowing exactly how hot it’s got. If you don’t know why this is bad, when you let food sit too hot for too long, you run the risk of drying it out. You’ll undo all of your good work, plus it just tastes bad.

Spent thousands on Traeger, they are ok. Wouldn’t have an issue if they were only $500. But the last one I bought, (Timberline 850) cost $2500 Canadian. Almost burnt my house down because it got over 600F and was still climbing. All Traeger does is mail you more Chinese parts to fix your China made grill. By the end of it you will know your Traeger in and out because you WILL have to take it apart to repair! Overpriced for a smoker with many issues. Timberline lower grill has a portion of the grill removed for some kind of design. They added a 1/4 lip to justify this Grand Canyon of a hole in the back of the grill. Well needless to say if you cook wings or something small and toss them around you will for sure lose the wings to this big stupid hole. But they said they pit the little lip to stop the food from falling... Do they not test these products?
You want to easily switch to different smoky flavors: Changing flavors in your Traeger grill is as easy as changing the pellets that you place in the hopper. Through its website, Traeger offers several different smoky flavors of hardwood pellet offerings, including hickory, mesquite, apple, maple, cherry, and oak. And Traeger’s website provides information on which types of hardwoods provide the best smoky flavor for certain types of foods, which can help you successfully use this grill immediately out of the box.
Bullet Smokers: They come in the shape of a bullet and works in a similar fashion as kettle grills. However, the main advantage it has over kettle grills is that you don’t need a charcoal chimney starter to light it up. Plus, the shape will allow the users to cook at a lower temperature and smoke for a little longer than they can on a kettle grill.
This little smoker is just right for people who want small capacity and/or need a compact device for their condo patios; and despite its small size (or, perhaps, because of it) it's also one of the best pellet smokers for the money. Many of our readers who already have other outdoor cookers like to add Davy Crockett to their lineup, especially if they have everything but a pellet smoker.
The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.  
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