Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!
Of course, we recommend our pellets and have proven them to work fantastically with all of our grills, but we would never be short-sighted enough to say that our owners must only use our pellets.  That just seems a bit, well, wrong.  From our testing and customer feedback, the following brands all worked very well:  B&B, BBQrs Delight, Cooking Pellets.com, Lumberjack and Smoke Ring.
My wife purchased this cooker for me for Christmas three years ago when I was working on the road. I had been a gas man for years and had converted to charcoal with great success and enjoyment. I built a UDS smoker and was really getting into the slow smoking with better temp control. Then my son ratted on me and told my wife that I had been drooling over a Yoder Pellet Grill. She surprised me to say the least as I would have never bought this unit myself. I've had several cars that cost less than this smoker! Wow. In person, this grill is build by people that love their job. The smoke flavor compared to a Weber kettle is more delicate than harsh. Temperatures are very even across the grill with warmer sides within an inch of the body of the grill. Being able to start it in two minutes and get to cooking in ten is very handy. Being able to run downtown without worrying about the temp is awesome. I've had it get a little lower than where I had set it, but not by more than 15 degrees. It has great reliability in any weather. We live in northern Montana and this thing just does what you want it to do. Great for making jerky, slow smoke, grilling, and baking. Wood fired cookies are one of our favorites. I've smoked cheese on it during the dead of winter at -15 degrees. Bacon...wow. If you have never had slow smoked bacon I feel sorry for you. Don't worry about not liking this unit after the purchase. I've thanked my wife more times than I can remember and I've received just as many compliments back from everyone who has sampled the food. Great job Yoder!
In the second year, the grill quit working. The auger turns and the heating rod gets hot but the grill shuts itself off within minutes. I think it is the controller but I've had the same experience as others: emails and phone calls to Traeger's customer service are unanswered. My wife just wants to return it to Costco but I'd rather fix it. Given the lack of response and the poor quality of the electronics, I'm starting to come around to my wife's point of view.

Tech geeks: A tech geek will also prefer a Pellet smoker grill and some of the latest grills including Green Mountain Grills came up with some exciting tech functionality like Wi-Fi! Just imagine, hanging with friends and monitoring your pork with your smartphone? You can increase and decrease temperature and control pellet feed without even touching the grill. This gives you the ability to cook while you work!
An electric smoker and a pellet smoker, according to the reviews, both allow you to set the temperature and walk away. However, the flavor that you’re going to get from a pellet smoker is a lot stronger as compared to an electric one. Pellet smokers allow you a little bit more versatility than an electric smoker, whereas electric smokers are better at maintaining and controlling the temperature inside the cook box.

With 440 square inches of cooking space, an auger-fed pellet delivery system, and a digital LED thermostat and controller, your cooking will be simple, whether it’s burgers, a whole turkey, or racks of ribs. The side shelf is a convenient place for cooking tools or plates while the bottom shelf can hold spare bags of pellets or jugs of sauces out of the way.

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