There’s so much about this grill to love, but one aspect that gets RAVE reviews is the customer service. Rec Tec has pretty much the best customer service in the industry. First off, there’s a 6 year warranty, meaning, they expect their product to perform. But in the unlikely case that you have issues, their customer service is incredibly fast to respond, is available even on the weekends, and believe it or not, the owners even provide their cell phone numbers so they can help you through a problem when you’re stuck. Incredible!
Personal review of the Traeger: The auger fed the pellets after the fire pot went out making a large pile up which caused it to catch fire and burn up my grill. I had to use a fire extinguisher to put out the flames and prevent my house from catching fire. I sent Traeger the description of damages with photos. After much waiting and no response from the management team regarding my Traeger grill we gave up. The service team was very responsive but lacked any authority to make decisions to fix the grill. We worked with the service team for awhile having a different person each time respond and request information and photos that were already provided. Then, we got passed up to the management which is highly ineffective because we never heard from them, even after an email requesting an update. We really did like our Traeger grill and had high hopes that since it was under warranty and caught fire due to a failure we would have the grill repaired. Because of the terrible unresponsive service of Traeger we took our money and purchase a Green Mountain Grill.
Hey Tom! First, thank you so much for commenting on this article. I hope it’s proved useful to you and helping you make your pellet smoker buying decision. I took a look at the smokers you mentioned in your comment, and they appear to be similar in build to those made by Yoder. I can verify that Yoder does exceptionally good work with both the build quality and the heavy gauge steel Construction of their smokers. I don’t know much about the manufacturing practices of the smokers you mentioned. I do like the fact that their controller automatically dropped down to a warming temperature after your food reaches the programmed temperature setting. That’s a feature that I’ve only seen in higher-priced pellet grills like the Memphis Pro Series that I talk about in this article. However, more grills are starting to utilize this in the programming aspect of their controllers. In any case it’s a great feature. To be honest with you I’m not sure that the auger mechanics are going to be all that different between smokers. I’m sure there are differences, but I don’t feel that they are dramatic enough to offer a distinct selling Advantage for the manufacturer. If you haven’t looked at them yet, you might consider taking a look at the Traeger Pro Series pellet grills. You can’t find it on Amazon, but you can find them at different retailers listed on the main Traeger site. A friend of mine has one major competitions using the pro series models.

I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down. I did this routine a few more times with customer service and it kept shutting down, day after day. Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts) Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call. This is the worst customer service from a consumer goods manufacturer I've experienced in years! All BS, all the time! I had the pleasure of returning all the little boxes of parts today to Home Depot for a refund. I wish I had seen all the Traeger reviews 3 months ago when I bought this pile of ... Three months without a working grill because of their cheap Chinese construction. The infomercial looks good, don't do it! Hello WEBER!
If you’ve ever wanted an 8 in 1 wood pellet grill that you can just “set and forget”, then this grill makes a perfect unit for you. It was the best smoker we’ve used in terms of hassle-free use which is why it had to be one of our top picks. Digitally-controlled, this smoker ignites the unit and uses a Smart Smoke Technology™ to heat it up from 160 to 450 degrees F. This pellet smoker comes with 513 square inch grilling area, plus a 2nd cooking rack! While it doesn’t have any auto/one-touch cleanup system, its auto-shutdown feature makes it worth the value.
Because the burn pot is small, there is usually a hot spot directly over it. Some units have an optional perforated section above the burn pot so you can put the meat over direct flame, but the ones I've tested still do not sear properly. And there is no way to set up a 2-zone cooking system with a cool zone. As with most other grills and smokers, the differences between lower and upper racks is not huge, so think of it as one heckuva indirect heat convection smoker with precision temperature control.
The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.  
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