I called Traeger to discuss their 10k Commercial smoker. The fellow who answered was polite but not helpful. He said, "You need to call our commercial division. They can answer any question you might have," and gave me the number. This is literally how the conversation went when phone was answered. Me: "Hello I was hoping to talk to someone there about your 10k commercial smoker." Him: "What state you live in?" Me: "Texas." Him: "We don't ship direct to Texas anymore, you will need to call one of our dealers." CLICK. So I am thankful I found out now as there is no way in hell I will spend 10k with Traegar.

I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down.  I did this routine a few more times with customer service and it kept shutting down, day after day.  Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts)  Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call.

The hook rack works great and is a must. The Towel holder works ok but does not work well if there a some wind blowing by. Wants to unroll the towel just enough to make it a possible fire hazard by the gind unwinding the towel rool enought that it can flip up over the wind gaurd and get in the flames. I have to remove it from the camp stove if there is any wind to avoid this problem.
This smoker offers a massive 560 cubic inches of grilling area with a large-capacity pellet hopper. Even though it’s the perfect starter grill, it’s still packed with plenty of extras that even the pro chefs will enjoy. If the grilling space isn’t enough, the removable upper racks can be turned into extra cooking space. The smokestack behind the unit can also be converted into a prep area.

The Camp Chef PG24S uses three cleanup and maintenance systems. The Ash Cup Clean Out System collects leftover ash in a cup for easy cleanup. The Grease Management System instantly drains grease into a bucket for easy disposal. Finally, the Pellet Purge System helps you clean out pellets from your auger with ease. Cleaning up has never been so easy.
The popular Traeger Junior Elite is a great smoker for first-time chefs as well as experienced smokers who are short on space. It's versatile and can grill, smoke, bake, roast, braise, and barbecue food. The digital controller is adjustable to +/- 20 degrees and has 300 square inches of grilling space that is large enough for two whole chickens or three racks of ribs.
When the grill was delivered on or about Nov 23, it was damaged.  The Grill Barrell had a dent in it, caused by a hole punched in the box during UPS delivery.  We didn't immediately put the grill together, so a couple of days went by, and then we began the assembly.  I called Traeger Customer Service and they told me to disassemble the grill, put it back in the same box and packing and return it to them.  I tried on about five telephone calls and emails to explain that we did not have the box, the packing or the UPS return postage.  Traeger then sends UPS to my brothers house 3 times to pick up a grill that they would not send packaging for, nor would they send any packing materials.  They wanted my brother to tear the grill down, electronics and all and return the dented  grill body, but they'll only send a good body when they get the damaged body.  So meanwhile, we have a grill minus a body waiting on Traeger to send us a new one.

Igniter: An igniting rod, heated up to a red hot level, ignites wood pellets as they fall inside the firebox. A cooling fan blows air into the pellet smoker from behind the pellet auger to prevent heat backdraft, while the fan underneath the firebox fans the flame – distributing heat evenly throughout the smoker. This heat is used to smoke and slow cook food in the smoker to give it the best flavors possible.
Ease of Use: At first, the unit appears somewhat mind boggling to use however when you get over it the first occasion when it turns out to be very simple. For one thing, there is a get-together video instructional exercise from the maker’s site for a less demanding get-together. Else, anybody that has used a BBQ before wouldn’t have any type of trouble with the unit.
We have shifted to a new house and here we have a very nice backyard. We were thinking of having pellet grill for the backyard for friends and family gatherings for making our holidays memorable. According to your review I think Camp Chef SmokePro DLX Wood Pellet Grill and Smoker | PG24B will be a good option for us. Do you have any other suggestion for us as it will be our first and we don’t have much knowledge about it.
Hey Boyd, it’s really great hearing from you here. I am becoming a much bigger Traeger fan then I was in the past. They have done some excellent work of late on their Grill models. I really think they’re doing a lot of work too improve and restate their original value proposition. Their Pro Series models are excellent, and I believe that the directions the company is taking especially with getting back into the competition world will benefit both it and its customers… Like you… Long into the future.

Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!
Brad Barrett at Grill Grates makes a fantastic product. Reverse searing 2″ steaks and chops (or thicker) works great on pellet smokers as you can get the internal temp up to 10-15 degrees below your desired finish temp, remove them and loosely wrap / cover in foil, crank up the smoker with the grates on to say, 400 degrees, and then sear off your protein getting great grill marks with little to no sticking at all. Huge fan of Grill Grates.
Sometimes an inexpensive, less efficient pellet blend might be just fine for burgers or chicken breasts. Other times, you may want to step it up with a premium flavored pellet where whole turkeys, prime rib roasts, or a nice brisket can really shine. No matter what you read in any grouping of pellet grill reviews, know this: pellets are not all made equally. You will wind up with one or two “go to” brands over time that you simply prefer – sometimes for their efficiency (leaving little ash), others for their flavor.
Speaking of competition cooks, you’ll find that many competition BBQ pitmasters who use Pellet grills as their primary means of cooking are among the more well rested come Saturday. The next step we’ll cover in this selection of Pellet Grill Reviews is getting your pellet grill / smoker up and running. Again, what you may not see in may Pellet Grill Reviews is repeated mention that you’re not going to get that “deep smoke” flavor profile using a pellet smoker. Though, this can be achieved by using something like the Amazen Pellet Tube Smoker 12″.
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