Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!
One of the fun features this grill offers is that it’s WIFI enabled (controlled or monitored through an iOS or Android app). Sense-Mate, a thermal sense that constantly monitors the grill temperature, keeps you up to date on the status of your grill and your food! The digital controlling really lets you micro-manage your cooking, as you can adjust it a degree at a time. You can also program a series of temperatures and then sit back and enjoy your day while your food cooks! (Yes, you can also control it manually as well.)

Pellet grills come in various sizes from the portable types for tailgating to the extra-large units for commercial use. If you are someone who wants to be able to take your smoker on the go, be it camping, partying or any other event you’ll want something that’s easy to lift and has wheels to facilitate movement. If you have lots of parties and gatherings at home, then you might want something bigger. Its all up to what your needs are.
Although these are marketed as grills, they do much more, including baking or roasting. Because they heat by convection, you might not get the grill marks that a gas or charcoal grill will give you, but you also won’t have the flame-up problems. While many pellet grills offer high cooking temperatures, the maximum depends on ambient temperature and wind. Many users wrap their grills in special insulating covers to help maintain heat, reduce fuel use, and reach the higher temperatures they desire.
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