It is almost as we have forgotten how to live life the way it should be lived. We no longer have the time to sit back on a summer’s day, and appreciate the show that nature has put up for us. Now-a-days we are so committed to our work, responsibilities and duties towards the external that we often forget that we have our very first priority neglected: happiness. We are so engaged in our daily 9 to 5 routines that we have actually began to take it as a way of living while it slowly drains and strains us away over time. 
Wood pellet grill is a two-in-one mixture of a smoker and a grill. It doesn’t provide direct flame for your steaks or meat as a grill would which eliminates flare-ups. Since there’s no direct flame, searing meat isn’t an option and there’s a better choice if this is your desire. However, if you desire a great smoky flavor with an easy cooking process then a pellet smoker is an excellent choice.
A charcoal unit is going to provide a more powerful authentic smoke flavor when compared to a pellet smoker.Electric pellet smoker reviews show that gas smokers and pellet smokers are comparable in that they both can be set to a particular temperature and left alone. The one advantage that a pellet smoker has over a gas smoker is that with a pellet smoker, you can actually say that you are cooking with wood because the pellets are compressed wood.
Right off the bat I could tell this smoker was made in America! While putting it together the holes actually matched up! ATBBQ- beat the 5-6 week lead time and delivered in two weeks out to California. This thing is a beast- the heavy weight I was looking for in a smoker and it has the most consistent temp I have ever had with a pellet grill. I messed up on the first pellet grill that starts with a "T" and should have started out with the Yoder YS640. If you are on the fence or wondering if it's truly worth the cash. All I can say is yes...YES it is. Pull the trigger and order this now- you won't be disappointed. I don't work for Yoder or ATBBQ- I'm just a experienced BBQ'r that could not be happier! Thanks Yoder and ATBBQ,
Pellet grills come in various sizes from the portable types for tailgating to the extra-large units for commercial use. If you are someone who wants to be able to take your smoker on the go, be it camping, partying or any other event you’ll want something that’s easy to lift and has wheels to facilitate movement. If you have lots of parties and gatherings at home, then you might want something bigger. Its all up to what your needs are.

Instead of logs, the pellet smoker is fed with food-grade cylinders of wood pellets that are an inch long and ¼-inch wide and are made of compressed hardwood sawdust. According to the best pellet smoker reviews, pellet grills are easy to use because it’s easier to maintain its temperature because of these sawdust pellets that are subjected to great heat and high pressure, which ignites lignin (natural wood glue).

Some cheaper models, such as the Brinkmann, have a controller with only three settings, Low, Medium, High (LMH), and there is no temperature probe in the oven to create a feedback loop. We do not recommend these units. You actually have less control over temp than you do on a gas or charcoal smoker. The whole reason to buy a pellet grill is because it is set-it-forget-it and it hits a temp and holds it regardless of the ambient air temp outside, winter or summer. On these LMH controllers, the temp fluctuates widely and it cannot correct itself for the weather. They just aren't as smart as a digital device. Whether you're smoking a few slabs of ribs on a scorching summer day, or six pork butts during a blizzard, the three position controller only knows auger on and off times for Low, Medium, and High. It has no information on the temperature inside the cook chamber.


In addition, due to the wood pellets used in the Traeger grill, it is easy to cook different food products even pies, something that is impossible with charcoal or propane fired grills like the big green egg grill and the camp chef grill, respectively. Moreover, it is hard to get consistent results with the big green egg grill, as some food might come out good while others will just burn. It is a great challenge to use the big green egg grill.
Recently bought portable Traeger ptk+ smoker as camp a lot. Food is amazing though grill size better suited for 2-4 ppl and you can’t fit a large roast. However cooked a rack of ribs, several chickens and burgers. Food comes out amazing. You do need electricity hookup camping and it drains too much power to run off cars dc socket. $300 and of you call them to order v online they will throw in free weather cover free shipping and some rub. It does take up some room in car so beware if you have tiny vehicle. Buyer beware racoons love smoked food so remove your trash bag with bones from campsite before retiring, as we found out the hard way
Have you reviewed at all the Grilla Silverbac? If so, does it not make your list because it isn’t as good a quality as those you have picked? I mean, when I look online for reviews of those who have bought them I haven’t found anyone disappointed with theirs, but perhaps they haven’t been out as long to have a track record? I’m so confused at this point as to which to buy with PID or no PID (some say smoke does better without one), thickness of metal, etc.

The first thing you notice about yoders its the quality! They are testosterone, precision, heavy duty machines. Yoders cut the learning curve from novice to celebrated cook in less than a year, because they allow you to focus on the cooking instead of tending the fire which can take you lots of time. The only issue I have with mine is that the fan vibrates inside making a wierd noise, so I have to open the cooker and re-atach or re-instal the velcro strap that keeps the fan from vibrating. If this works, I will return to edit my review to 5x3 stars. However, the support team sent me everything I need to conduct the process my self; no complains here.
Hey Kevin great article. I too am currently looking for a pellet smoker. I’ve narrowed it down between a Yader, Memphis Pro and the Rec Tec. The Green Mountain did not seem very well built. The wheels looked liked the would break on the first roll and the stainless steel door was flimsy and did not have a good seal. I know the Rec Tec has a 6 year warranty. Do you know how long the warranties are on the other two?
Pit Boss Wood Pellet Grills are fueled by all natural BBQ wood pellets. The digital control board ignites the grill and allows you to set the cooking temperature from 180° to 500°F. Fan forced convection cooking eliminates the need for a rotisserie and creates a versatile environment for grilling, roasting, smoking, braising, searing and baking. The 820 features a Flame Broiler as standard; this adds the option to grill directly over an open flame when direct heat is needed. The Pit Boss 820 features a large 820 sq. in. total cooking surface: 580 sq. in. main and 240 sq. in. removable upper rack. With complete structural strength and durability, the Pit Boss 820 is made to last.

Traeger Pro Series 34 - Nowhere in the advertisements nor the website nor the owner's manual does it let the customer know that in order to prevent stall out's while cooking at low temperatures (250) that the hopper must be stirred every hour and a half or so to prevent gaps in the feed of the pellets. We lost a very nice cut of meat to this after having to get up in the middle of the night to check on the cooking at a temperature of 250 degrees (which had stalled again, leaving the grill and the meat cold). This is the second time using the grill.


Thanks for all the great information. This article was very useful on my most recent purchase. Sorry for the long book but tends to be my style of sharing. Hope others get some use out of my lessons learned. Killing (literally, dried out, burned, inedible) a thousand dollars or so of briskets over the last 20+ years should help some save a little pain as they are stepping out.
You prefer a direct heat method of grilling: The Traeger grill uses an indirect heating source, much like an oven, so you won’t be able to sear meat, as many people like to do when grilling a steak. The Traeger system is better for those people seeking more of a smoker type of cooking system, although you can sear your meat by using a frying pan with a little oil initially before you finish cooking it with the Traeger grill. You can use the frying pan on a stove top burner or on the surface of the Traeger grill.

Not all people and culture will be able to truly understand our love for barbecue here in the USA. For them, it might just be a cooking activity while for us, it’s a tradition – a ritual to celebrate the summers (and occasionally the winters). As long as this love for grilling stays with us, which will be, we’re going to continue to expect more and more from the grill manufacturers.

Camp Chef has already been mentioned several times on this list. It's a venerable company that makes up in quality what it lacks in the name recognition of a Traeger or Weber. Their Deluxe Pellet Grill is built to reach and hold ideal temperatures for smoking. An internal system syncs pellet delivery to temperature instead of simply feeding in fuel when it begins to run out. This ensures a clean, consistent cooking experience. A removable ash can makes clean-up a snap as well.
From the models and brands that I have reviewed here, I highly recommend the REC TEC 680 Wood Pellet Grill as the best pellet smoker. This comes with a grill technology, which gives you more convenience, whether you are a novice or an experienced grill master. If you have found this article to be helpful, please share it with your friends and family and help them make the right decision.

Of all the different smoker designs available, pellet smokers are the easiest to use, because they're thermostatically controlled, like your kitchen stove. You just select a cooking temperature, and a controller maintains it by feeding wood pellets to a fire pot as needed to maintain your set temp. Set it and forget it. You can throw a brisket in a pellet smoker, set it for 225°F (105°C), go to bed, and sleep like a baby, knowing you'll wake up to delicious smoked meat.

With the Camp Chef PG24S, you won’t have to constantly refill your hopper. Your pellets will be used as efficiently as possible, as this product comes with a hopper that can hold up to 18 pounds of wood pellets. With the digital heat control system, it instantly feeds the pellets into the grill to maintain the ideal cooking temperature. This ensures that food is cooked most satisfyingly.
GrillGrates(TM) amplify heat, prevent flareups, make flipping foods easier, keep small foods from committing suicide, kill hotspots, are easier to clean, flip over to make a fine griddle, and can be easily removed and moved from one grill to another. You can even throw wood chips, pellets, or sawdust between the rails and deliver a quick burst of smoke to whatever is above. Every gas grill needs them.

The range of dishes that can be prepared is unlimited, and the large surface provides a lot of flexibility in adjusting quantities to match the number of folk who will be eating. I generally prepare an extra portion or two to be frozen and used for lunch when I'm working. The money I've saved by preparing daily lunches and not buying lunch at local restaurants has more than paid for my Camp Chef Flat Top Grill.

Operation of your Pit Boss Deluxe Wood Pellet Grill is easy. Simply load the pellet hopper with your favourite all-natural hardwood pellets and turn the dial to your desired pre-set temperature. Within minutes, the grill automatically lights the pellets, and adjusts itself to your desired cooking temperature between 180° to 500°F. The grill can maintain that temperature all day, granted there’s always pellets. It’s that easy. Experience real wood-fired flavor with Pit Boss.


Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
This is a great pellet smoker! With a few minor tweaks, this thing would be perfect. Ribs, brisket, chicken, pulled pork, sausage, you name it and it comes off of the grates awesome. I've had mine since 2012 and would recommend that you purchase a spare thermocouple in case your's bites the dust in the middle of a smoke (replaced my thermocouple twice since 2012). This thing is built solid with longevity as a guarantee. The customer support at Yoder is unbelievable as well. I have gotten phone calls from them at 8am on Sunday morning when my first thermocouple gave up in 2014. Made in the USA with a commitment on customer support that has been incomparable to anything I've ever purchased! It's a bit pricey compared to the competition but does an amazing job. "The Sauce", with Chef Tom, is a huge help for those just getting their feet wet in pellet smoking. He does an amazing job by keeping it simple and flavorful!
I use to have a charcoal/wood fired smoker and it was a nightmare maintaining temperature especially on a long brisket cook. Instantly I've fallen in love my YS640 coupled with a fireboard. You literally set the temp load it up and walk away with no stress or worries about maintain temperature. It provides great smoke flavor too. Yes it is an expensive purchase but that is because this thing is built like a tank and will last for decades.

If you’re a BBQ fan and you cherish cooking meat, then you may require a grill or a smoker. Similarly, as a kitchen won’t be finished without a microwave, a porch/cultivate/lawn/kitchen won’t likewise be without it. With a Traeger smoker, you can cook sound gourmet sustenance for your children and friends and family. Utilizing it, you likewise spare cash for not expecting to request nourishment and have it conveyed to you now and again.


Second, more people know about them. More manufacturers are realising the advantages of pellet smokers and hopping on board, the market is expanding, and with the advantage of the internet putting all the info at our fingertips, even someone who hasn’t got the first clue about smokers and grills can find out everything they need in just a few minutes.
Hi i would like to buy my boyfriend a good quality smoker but can’t seem to find one that’s small for people just starting out with smoking for our small backyard. Does anyone have any suggestions? I don’t want to invest too much to start incase it’s too difficult to use or we find we don’t like it. I’ve read some reviews on little smokers that catch on fire and that worries me since we live in a townhouse. I figured someone on here would know of a well made brand that is on the smaller/less expensive side.
love your article and got lots of good info from it….i do have a question tho that i didnt see an answer to…..do pellet grills have to use just pellets?….i have 3 acres full of oak branches that could be shredded. my question is can a pellet grill use home shredded wood chips to burn and cook with or is it mandatory that the fuel be in the pellet state?….would be great if i could find a good use for all these fallen branches….
Final Verdict: If you have the capability to cook on this full-time, then I recommend doing so. You will save your kitchen and house from excess grease and smell. It can cook most items relatively fast and easy once you get accustomed to cooking on a flat top. The only thing it can't do is cook sauces or bake items. I even recommend it to folks who don't eat typical greasy foods. This requires very little oil and can use all sorts of cooking oil. All of my food dishes have been cooked well and I constantly have people asking about this flat top. Clean up is a breeze and will save you from needing to clean skillets and pans. This is an essential cookware that every household should have.
I have used Bradley, Masterpiece, Green Egg, New Braunfels, Oklahoma Joe, Weber and now Traeger. So there is some experience in these comments. The “set it and forget” it is a misnomer and should not be used with Traeger (or any smoker/grill.) With Pellet Drive before you buy Read up on Er codes. The worst is when the fire pot fills up with pellets because the fire can’t keep up with the auger push and the whole cook is ruined or delayed. You have to pull everything out and basically start over while your expensive prime brisket is trying to be saved in the oven. Doesn’t matter what the weather is or wind conditions. Doesn’t matter if you stare at it and stir the hopper continuously. It will happen. Customer support at first was well you are at fault (didn’t leave the lid open on fireup for exactly 2 to 4 minutes or didn’t vacuum out the firepot between every cook) which is crazy. Finally, after so many calls over the past 6 months they are trying to make it right. Problem is, DO NOT believe the “set it and forget it.” That does not exist with any good cook. I have replaced the controller the fan and now getting a new probe. Do not waste your money. Unless someone out here in BBQ land can give me a recommendation on a product that won’t do this stay away from Pellet Drive?
The first name to kick start our list of the best pellet grill review is the Camp Chef PG24 Pellet grill. It measures 45 inches by 21 inches by 51 inches, in dimensions. This pellet grill weighs 127 pounds and capacitates a 550 cubic inch cooking surface. It has a removable upper rack, and it comes with a stainless steel food probe. Camp Chef PG24 Pellet grill comes with an LED digital temperature control system, and has a patented down cleaning system. It can provide temperatures from 160 degrees to 500 degree Fahrenheit, and has an internal sensor.
One huge advantage with pellet smokers is that because of how they work, they’re all generally of a higher standard than a lot of other types of smoker. But just because you’re less likely to grab a bad model doesn’t mean that you don’t want the best, right? There’s still things to think about that make sure you get the absolute best fit for you and your family.
Most grills feature a primary cooking area (the main grate) and a secondary cooking area (additional racks). In a pellet grill, there’s less difference between the two grilling areas because it mainly cooks by indirect heat, so the temperature is the same throughout the grill. It’s best to pay attention to a pellet grill’s total cooking area because it is the sum of the primary and secondary cooking areas.
The first time I grilled something on it -- pulled pork, which takes a long time on the grill -- the fire kept going out on me. My husband called the company, and they said they knew they had that problem. So he told the nice lady on the end of the line that what they needed to do was to add something to the hopper to keep it jiggling just a little so that the pellets continued to go down. "We're working on a solution," she said. "I just told you the solution," my husband, who's a mechanic and loves solving mechanical problems using unusual, but straightforward solutions. His trick? -- get one of those cheap, plastic, clip-on fans and clip it to the hopper, pointing the fan down into the hopper. The fan jiggles it just enough. The air into the hopper "couldn't hurt, either," he told me.
I have put together the best pellet grill review of the top 10 pellet grills in the market today. Mind that this list was not just put together in a jiffy; all the names in this list have been carefully picked and chosen through strict inspection on performance, ratings and consumer preferences. Let’s take a look at the pellet grill review I have for you:
A: As another key question that many individuals are asking for, users want to know if the grill is water resistant. Now, the inside of the grill in no scenario should be exposed to water. However, the exterior of the grill, once covered can be exposed to water. However, it is always best to ensure that the grill is powder coated and is able to withstand a bit of moisture, so it does not rust. If this is the case, then an individual will need a grill cover, which brings us to the next question.

Take your outdoor cooking to the next level with the Camp Chef Pellet Grill and Smoker. Designed with the home griller in mind, built-in features simplify the process of smoking. The included digital temperature readout takes the guesswork out of the cooking process. An advanced digital temperature chip gives a more steady smoke and temperature, eliminating large temperature swings and giving a more consistent cooking temperature. Our patented Ash Can Cleanout System makes clean up the easiest out there. The Pellet Grill and Smoker features range from innovative digital smoker controls to dual temperature sensors. Discover the real secret of award winning BBQ cooks, low and slow smoking.

Up next to find its place in our pellet grill review is the REC TEC’s mini portable pellet grill. It has a 341 square inch cooking surface with 180 degrees to 550 degrees Fahrenheit temperature limit, with 5 degrees increment. But it can easily reach 600 degrees Fahrenheit in full mode. It has a satisfactory pellet hopper capacity and has folding legs. It is great for travel and movement as it is compact and small in size.
One of the most outstanding features of this smoker is its digital thermostat controller. It is also small enough to be used for family gatherings but large enough to be used for tailgating parties. With it’s 292 in.² of cooking space, you can cook a lot at one time. The entire cooking surface is 15 x 20″. It is made from steel and has a porcelain coated grilling grate.

Generally speaking cheap grills are not made with quality materials. While the outside may look good, often times you will find the guts of the grill are made with lower grade metals. This of course affects functionality and longevity. If the inside of the grill isn’t made using quality materials you will literally burn through it over a certain period time.
Designed specifically to heat quickly this little outdoor Designed specifically to heat quickly this little outdoor cooker is a powerhouse when it comes to boiling brewing or frying. With its high-pressure burner system this stove is a great addition to anyone’s gear and works perfectly for all types of canning. The small size and portability also makes this ...  More + Product Details Close

And of course, it’s definitely a plus when the company that makes your grill includes a multi-year warranty and top notch customer service. Pellet grills are finicky compared to gas or charcoal grills simply because there are so many more parts that require electronics or that have electrical components… which means there is a fair bit more that can actually go wrong or require service at some point.


You now know more about the perplexing pellet predicament, but where do you actually buy them?  Afterall, none of this matters if you cannot get them when you need them.  If you are lucky you have a local store that sells one of the brands mentioned above.  Definitely take the time to visit the web pages of these manufacturers and see what is available in your area.  If you are not one of the fortunate grill owners who live near an Academy Sports, Dicks Sporting Goods, Rural King, etc there is a chance your local Wal-Mart, Lowes or Home Depot may carry a reputable brand.
I purchased a Traeger Select Elite from Costco for both my personal residence as well as for my vacation home. I am now on the third grill at my residence. Traeger will tell you that they expect to offer Awesome customer service. I have replaced the auger assembly, the controller and now the fan. I can't get the grill up to temperature. Awesome customer service says it should be no problem. Just replace the _______ (fill in the blank). I don't think these people have ever seen a grill let alone use one. Costco (love their return policy) is about to get another one back. Am I too harsh to expect the product to perform as they say it will? I would think when you pay as much as Traeger thinks their grills are worth, that they should work out of the box. Well, quality control under the new management has gone to hell. Then they expect you to "try" all the fixes that might work on your own. This is self service, not customer service.
The Green Mountain Grills Davy Crockett smoker lets you get more than what you paid for. At a surprisingly low price, you get to have tons of great features that are sure to elevate your BBQ experience. For its price, we were quite surprised to see that it satisfied most of the features on our review. We tested over fifty products, and even the expensive ones were no match for this product. In terms of value per dollar, this product deserves the top spot.

I had heard about Traeger from a friend who was at a conference where the catering was done on one of the commercial units. He had said the food the it made was mind blowing, and on a late night impulse buy I decided to purchase this from Amazon - as an open box/scratch and dent for about $800.There are some less expensive grills available, I have never owned them so I can't comment on them. i started to get a little buyers remorse with all the negative reviews this grill had received, but decided to give it a fair shot. It arrived quickly not by UPS but from trucking company. Despite being listed as damaged box/open box it was well packaged no damage. Assembly took 30 min by just me, assembly tools were included. Stood it up off the floor and filled the hopper with mesquite and followed break in procedure listed to cook off any manufacturing oil etc. Let it cool retired it once more to make sure it was seasoned let it cool again and was ready to go. I purchased an IGrill wireless thermometer to go with it which I would recommend also. I signed up to the Traeger recipe sight and they send a recipe every few days, and you can browse the website for some inspiration. Since I have owned this I have gone thru about 3 bags of pellets including alder mesquite and hickory. I have grilled Trout ( the smoked trout dip list on the website was amazing) as well as trout fillets, Salmon, Haddock, Ribs, Brisket, Pulled Pork x 3 and 2 prime ribs and 2 loafs of bread Jerkey ( smoking now) butternut squash etc etc . All the food I can only say is mind-blowing - enough so that 4 of my friends have purchased the smaller Traeger's for themselves. It has all been incredibly easy - just season, set the temp put the food on and the temp probes in and forget it- the wireless I grill continually upgrades my phone so I can keep working inside and not have to worry. It has never failed to light, caught on fire, overheated or preformed to anything other perfection for me. I can't speak for all the other negative reviews but I have had nothing but success with this, the Weber propane I own hasn't been touched is just taking up space it can't compare to this thing. Its a big purchase at close to 1k but is incredibly versatile I can't speak about customer service response because I haven't needed them, but if you are concerned I would call the headquarters and see how hard it is to get someone on the phone. The Temp probe is off by a few degrees compared to my Igrill reading but the grill has no trouble maintaining a narrow temp window if you keep the lid closed and don't F%$k with it . Most important it has bought back some passion to cooking, and made me want to try new things which is priceless.
Though it is technically a grill, you can carry out so much cooking styles in it. It can be used to sear meats and other food to a perfect golden crusty perfection; it can be used to bake quiches just like you would in a normal indoor oven. This is absolutely a trademark appliance that can also be used to smoke food, it can also be used to slow braise food, making it ideal for cooking up winter stews and casseroles. And very obviously you can grill in this thing. The lid on the pellet grills also aid in fast cooking by trapping smoke and heat and allowing the food to cook and flavor through quickly and more evenly.
I would make that decision based upon desired temperature. Very few of the smokers on your list can surpass the 485 to 500 degree mark. You’ll read a lot of discussion about grill grates helping you get into those higher temperatures and that product does work. I would simply pick a smoker that can get to the desired temperature you want like the Louisiana and the Memphis. Both can exceed 500 degrees and both can hit 600 degrees without problems.
We did return the Traeger to Costco for a full refund. It's not that Traeger has poor customer service; they don't have any customer service. We brought a Bradley Smoker, an upright design, and it has performed much better than the Traeger. The Bradley also takes up much less space and we've placed it on a dolly so it can be rolled around. Overall, a much better solution.

Traeger invented the original wood-fired grill over 25 years ago in Mt. Angel, Oregon, and continues to lead the industry as the worlds #1 selling wood-fired grill, perfected by decades of mastering the craft of wood-fired cooking. Fueled by 100% pure hardwood pellets and controlled with a digital controller, means from low and slow to hot and fast grilling, you'll fire up deliciously consistent results every single time. The Texas Elite 34 packs a huge punch with 646 sq. in. of grilling area, new wider legs for added stability, and an upgraded Digital Elite Controller. It combines powerful, wood-fired convection performance with simple operation. So invite the neighbors and taste the wood-fired difference.
I have used this cooker at least once a week for two years. I recently had a couple of issues with it going out and was thinking it was having a serious issue. Quite frankly as much as I use it it should be worn out by now. Here is what I discovered. Carbon had built up on the tempeture probe and the grill wasn't getting accurate readings. Suspecting the temp probe I checked it with an external one and it was off 50 degrees or more. I am assuming that the readings were off enough that the grill controller just shut it off kind of a fail safe? 30 seconds with steel wool and we are back in business.
Like the Z GRILLS Wood Pellet Smoker, the REC TEC Grills Mini Portable Pellet Grill is capable of going up or down by 5° Fahrenheit increments, leading it to heat up from 180° Fahrenheit to 550° Fahrenheit. At full power, it can reach a temperature of 600° Fahrenheit. The mini size is enough to fit in a turkey or maybe three slabs of ribs, so that’s portability without sacrificing quality and capacity too much.
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
Hey DS – You’re dead on correct re: Grilling vs. Smoking. Most to nearly all Pellet Smokers are used as “smokers” in the truest sense. Louisiana Pellet Smokers boast a direct fire feature for grilling, as do Yoder smokers. However, I’m with you in that a grill is a grill and a smoker is a smoker. GMGs are very popular down here on the FBA circuit. However, most folks do find that they don’t produce the amount of smoke preferred for competition meats (which, in truth is a complaint about many pellet smokers). This is why stick burners and “some” gravity feds get a boost in rep among competition cook teams. That said, I do see folks happily using pellet smokers, and some win with them. One “trick” I see used now and again to boost the smoke output on a pellet smoker is to use one of those smoke tubes… like the A-maze-n Tube Smoker. Thanks for your comment, and for stopping by to read this blog post! – Kevin
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