Traeger Scout Known Defective Product Jul 30, 2018 New grill has extreme temperature fluctuations. Set T 350 gets as HOT as 548 and as COOL as 275. Dealers are happily selling these while Traeger is aware per 1-800 call that they need to replace thousands of drip pans/heat exchangers on units that have been shipped because the ones in the units shipped allow heat to fluctuate widely. Traeger recommended NOT USING THIS BRAND NEW GRILL until I receive the replacement part which they will not receive until the last part of August and they will not commit to expedited shipping when they finally ship. WHY ARE THEY NOT ADVISING DEALERS THAT THE GRILL SHOULD BE PULLED OFF THE SHELF? How many have been sold since they discovered this malfunction? Don't they value their loyal customers and their reputation? Cooking Capacity Performance Design Portability Durability Quality Ease of Use Temperature Control Features Value Packaging Versatility You are receiving this email because of your shopping activity at www.traegergrills.com. Your privacy is very important to us; review our privacy policy here. © 2016 Traeger Grills 1215 E. Wilmington Ave Suite 200, Salt Lake City, UT 84106
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I called Traeger to discuss their 10k Commercial smoker. The fellow who answered was polite but not helpful. He said, "You need to call our commercial division. They can answer any question you might have," and gave me the number. This is literally how the conversation went when phone was answered. Me: "Hello I was hoping to talk to someone there about your 10k commercial smoker." Him: "What state you live in?" Me: "Texas." Him: "We don't ship direct to Texas anymore, you will need to call one of our dealers." CLICK. So I am thankful I found out now as there is no way in hell I will spend 10k with Traegar.
Thank you all for a great site and an informative discussion. I am a newbie to smoking and presently have a charcoal grill for when I have more time and a gas grill for a fast meal. Its time to replace my gas grill so I am looking at alternative options. Is a pellet grill overkill, or a timely expedition, if I want to grill a couple steaks or chicken breasts during week nights? I’d also be interested in smoking larger hunks of meat (and ribs!) less often, but am wondering if a pellet grill can cover both? How long does it take a pellet grill to get to temp (e.g. 450°)? With the indirect heat, can you get char marks on your meat? Thanks in advance for the info!

Hey DW – I think it’s a good call either way. Reports from users re: customer service are tops for both Rec-Tec Pellet Grills and GMG Pellet Grills. GMG offers a wifi option that now runs on your home network, and will eventually allow you to monitor via a cloud option, meaning monitoring your grill as you are out shopping etc. The extra large hopper size on the Rec-Tec Pellet Grills could be a bonus for you if you plan on doing some really long cooks. Other than that I really think it comes down to things as simple as how the unit looks. I know that sounds silly, but they are both great grills otherwise. So, what’s your gut tell you?

Its advanced cooking system comes with a “set and forget” temperature control system that is monitored using its programmable meat probe. Its flame broiler allows for direct and indirect cooking. It has an automatic start up and cool down feature and LG’s proprietary exhaust mechanism for even second tier cooking. Its adjustable temperature can be set from as low as 170 F to 600 F.


The Camp Chef SmokePro is probably the best pellet grill on this list by rating and by performance. It has a decently large area for cooking at 19.2 inches by 22 inches plus its smoking or warming rack is also 6 inches by 24 inches in size. This is one of the best pellet smoker for home use because of its combination of quality features that are never superfluous and works as advertised.
I purchased a Traeger Lil Tex 22 yesterday. I “grilled” a whole chicken. It overshot the temperature by nearly a hundred degrees which wasn’t a bad way to crisp up the bird but I was afraid it was going to melt itself down so I shut it down. I was up by 5 this morning to smoke a pork butt for pulled pork sandwiches. My wife’s family is coming over for dinner tonight and time being a concern I fired up the “smoker”. It snowed 12 inches last night so the next hour I was shoveling my walks. Imagine my surprise when I checked on the Traeger and it had shut itself off . The meat was colt to the touch. I read through the instructions to make sure I started it up correctly and I did. I removed the meat and restarted the smoker. It smoked for awhile then quit. The temperature never got above 140. I called Traeger technical support twice and each rep gave me a different answer as to why it wasn’t working. After 3.5 hours I gave up on the Traeger for a more conventional method. I purchased the Traeger for the the set and walk away feature. It let me down!! It is 34 degrees outside today so I will wait until it warms up to try again. Should it fail me again I will sell it for scrap! So far I am not impressed. My wood smoker takes time but it is reliable.
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
I do have a question for you that i didn’t already find answered… How important do you feel a pellet release option is for a pellet fed BBQ? I have only found 3 models that have it; Traeger, Cabela’s Pellet Grill, and Camp Chef. It seems to me that this would almost be a must to make things easier to clean up when done smoking. What are your thoughts on the pellet release, and then your thoughts on these 3 pellet grills.
So Kevin here is where you come in. Been wanting to make getting consistent Q on the table regularly and easily. Been looking at pellet poopers for about 5 years now and decided to take the plunge. Had already done enough looking a few years ago Traeger’s issues had scared me off. Several friends had them and raved but always mentioned problems. I decided from my work I don’t want to be buying someone’s, ‘we know the problems and are fixing them’ if you can find something solid for similar cost. Yoder and FEC were pretty much my finalists. So I was doing my final thoughts and found your article.
Overall, I think you would be happy with the smaller smoker / grill. I really like what Green Mountain grills has done with the Davy Crockett model, and that is the unit I have personally. That said,Rec-Tec makes a great product, and some people prefer the cart stand it comes with rather than the fold up legs that Green Mountain grills uses on the Davy Crockett modeling. Either choice would be good for you if you are looking for a smaller unit. I am of course speaking about the mini version of the Rec-Tec. The larger version is excellent as well.
One of the fun features this grill offers is that it’s WIFI enabled (controlled or monitored through an iOS or Android app). Sense-Mate, a thermal sense that constantly monitors the grill temperature, keeps you up to date on the status of your grill and your food! The digital controlling really lets you micro-manage your cooking, as you can adjust it a degree at a time. You can also program a series of temperatures and then sit back and enjoy your day while your food cooks! (Yes, you can also control it manually as well.)
The wood pellet grill features a dual rack design with a 513 square inch main cooking surface and 187 square inch warming rack. With a 20-pound hopper capacity, the grill has plenty of space for wood pellets to keep grilling during long event and parties when you have many mouths to feed. An automatic pellet feeder makes it easy to maintain the desired temperature, so you can focus on just the grilling itself.  
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