Tech geeks: A tech geek will also prefer a Pellet smoker grill and some of the latest grills including Green Mountain Grills came up with some exciting tech functionality like Wi-Fi! Just imagine, hanging with friends and monitoring your pork with your smartphone? You can increase and decrease temperature and control pellet feed without even touching the grill. This gives you the ability to cook while you work!
Meanwhile, it also has a 15-pound pellet capacity comparable to Camp Chef SmokePro (not as large but big enough to eliminate continuous wood pellet refills) and folding legs for better portability. However, certain users who’ve already bought their own REC TEC Grills Mini Portable Pellet Grill have complaints about it, like inconsistent heat distribution of the grill and poor quality control (certain grills break down easily).
Your choice of the pellet can also dictate how much cleanup you’ll have to deal with (even though generally 10 pounds of pellets can produce at most half a cup of ash, but this varies from pellet variant to pellet variant). Just be warned that when the temperature is high, there’s not much smoke happening, so you need to smoke out your meats at lower temperatures to get that smoky flavor.
Very often pellet grill manufacturer instruct you to use their pellets, with some going so far as to state that failure to do so will void the warranty. Why? Well, there’s the obvious reason that they want you buy their pellets. However, it really has more to do with ensuring that the grill runs properly, and that starts with using quality pellets. The easiest way for pellet grill makers to guarantee you’re using good pellets is to have you use theirs, which they know meet the desired quality standards. They can’t make that guarantee about another brand of pellets.
To compound the complexity of this issue the consumer also has to deal with some grill manufacturers recommending the use of only their branded pellets. Then to make matters even worse pellet consumers have to navigate all the different flavors available and whether to use a blended pellet (a blend of multiple kinds of wood such as oak, hickory, and cherry) or a 100% pure pellet (a pellet that uses only the flavor listed on the package). This doesn’t even take into consideration some pellet companies using things such as oils and fillers in their pellets.
What are your thoughts about the Kalamazoo hybrid grills? From what I’ve found online, you have the choice of gas, charcoal and wood for cooking or combinations of all. I have no first hand experience with Kalamazoo but it seems very versatile? At the moment after a month of researching, I’m leaning towards a Mac/Yoder or a Webber spirit & egg or a Memphis….so in other words, I’m no closer to a decision than when I started. I currently have a 9 yr old treager that won’t break, seriously, I’ve only repainted once with rustolium….dang thing won’t break so I can get a new toy. I sear in a skillet in the kitchen. My treager has the smoke/med/high switch and I want more control, I’ve maxed what I can do and it’s a challenge in cold weather and wind but it was a great start when they were made to last, more than got my money’s worth. I cook at all levels from smoking to grilling. I do love pellets and don’t want an egg but enjoy the food as much as the process of preparing it. Ok probably to much info but money aside, will you list your recommendations of what you think is best for me?
The Silverbac and the Silverbac original models of the Grilla Grills come with a good build. It has a stainless steel burn grate and a stainless steel firebox with a rugged exterior. It is painted with a high-temperature powder coating on a heavy-duty steel body. The seams are welded, caulked and powder coated for a three-layer weather resistance. Its lid and all the internal components are made of stainless steel, greatly improving this product’s life.
Of all the different smoker designs available, pellet smokers are the easiest to use, because they're thermostatically controlled, like your kitchen stove. You just select a cooking temperature, and a controller maintains it by feeding wood pellets to a fire pot as needed to maintain your set temp. Set it and forget it. You can throw a brisket in a pellet smoker, set it for 225°F (105°C), go to bed, and sleep like a baby, knowing you'll wake up to delicious smoked meat.
Normally you will get 1- 3 years of warranty for the top pellet smokers from different companies. Traeger will serve you with a 3-year warranty while Camp Chef will give you only 1 year of warranty. Considered this the safe period for your pellet grill, so take advantage. If you own a top quality smoker then you may need not to think of any replacement within 5 years of buying.
Words like Grilling, Barbecuing and Smoking are often used interchangeably by us. However, when looking at them from a grill master’s point of view, there are some subtle methodological differences among these three: One is done with the lid up, BBQ is done in a closed circulation with the lid down, and smoking is a slow cooking process in a closed circulation.
Although I marked price high. I would buy it again, tomorrow. I was a novice. I had never smoked anything when I bought this. It is amazing and if you asked my friends and family I should have opened a bar & grill. It's grills better than any gas grill u can buy. The YS640 only gets better with time you get good at using it. It's the best cooker on earth. If your considering paying over $800 for a cooker. Spend the money... you will not regret it. My cousins have Traegers.. and they smeared by them. One weekend at my cabin one has ordered his the other don't have the money yet. I have used it a minimum of 2 days a week and have already got my money out of it by not ruining meat. The guys at Yoder have a monopoly. No one makes a cooker that could stand up to it. THANK YOU YODER. YOU HAVE MADE SOME GREAT HOLIDAY MEMORIES FOR ME AND MY FAMILY. Remember if your on the borderline don't know if it's worth a little more. By the 12th month of owning it. You will look at your wife or girlfriend and say "I'm so glad I spent a little extra and got that. It's beautiful.
Just finished my first smoke on the YS640, ribs and chicken thighs. This machine is amazing. It couldn't be simpler to use. The chicken was the best I have ever tasted. The ATBBQ team was great, with fast shipping and they threw in some extras. I could not be happier and can't wait for years of great food off the YS640. Don't hesitate to buy this cooker or to order from ATBBQ.
I have used a pellet smoker for about five years, and looked at, or used, many different brands. I have added auxiliary smoke generators, and tried almost every way possible to create authentic BBQ on a pellet smoker— It can’t be done. When the vendors, or users, refer to subtle smoke they mean virtually no wood flavor. Do yourself a favor and try a simple test: go to a really good BBQ joint, or BBQ competition; try some of their Q and then compare it to pellet meat. There is no comparison. I wanted the pellet unit to produce good Q in the worst way because of the ease. You cannot duplicate the smoke created in a wood, or wood/charcoal firebox with compressed sawdust. It pains me to say it but it is true.
160ºF up to 500ºF temperature range for slow smoking to grill (25,000 BTU). Stainless Steel meat probe measures internal food temperature. Simple Ash Cleanout System (patented).Smart Smoke Technology. Stainless Steel fire box. Digital controller automatically maintains cooking temperature. Grease Management System. Blue LED digital temperature display..Bottom utility rack. Large, heavy wire grilling area dimensions: 19.5" x 22". Included warming rack provides (570 sq. in. total cooking surface).
Included meat probes and whether they’re programmable - Not every grill that can accommodate a meat probe comes with the probe. Some require you to buy it separately Also, not all meat probes and the control boards they connect to are created equal. Some are just for monitoring temperatures. Others are programmable—you can actually program the pellet grill to lower the heat when your food reaches its finishing temperature.
The first time I grilled something on it -- pulled pork, which takes a long time on the grill -- the fire kept going out on me. My husband called the company, and they said they knew they had that problem. So he told the nice lady on the end of the line that what they needed to do was to add something to the hopper to keep it jiggling just a little so that the pellets continued to go down. "We're working on a solution," she said. "I just told you the solution," my husband, who's a mechanic and loves solving mechanical problems using unusual, but straightforward solutions. His trick? -- get one of those cheap, plastic, clip-on fans and clip it to the hopper, pointing the fan down into the hopper. The fan jiggles it just enough. The air into the hopper "couldn't hurt, either," he told me.
Another option is to put a griddle (or GrillGrates) on the pellet smoker when it's cranked to high heat, get it blistering-hot, add just a little oil to prevent sticking, and sear by conduction on the metal. It should take only two to three minutes per side. This is a good technique for reverse-seared meats: You start them indirect, low and slow on the cooking grate, with a little smoke, and then sear the surface with direct contact to the hot metal griddle to create a delicious brown crust. It's not as good as searing directly over hot coals or gas, but it's a good compromise.
While there's not a lot to dislike about pellet smokers, it really comes down to your cooking/grilling style. Some Smoking Geeks prefer pellet smokers to traditional smokers (or even the Green Egg style smokers) testifying that flavor is superior to that of other styles of smokers within the price range – and it's hard to argue with them. While Traeger is the pioneer, there are other brands that give it a run for its money.
I have a pro series Traeger. Both casters broke with minimal use. Bought new casters from Traeger. Neither one fits correctly and were very difficult to install. Casters came without instructions, so I had to guess. I went to u tube and found that people had to build a whole new leg assembly just to fit on new wheels that were not made for this smoker. I do not want to spend four hours of metal work to simply replace the casters that Traeger should have gotten right in the first place. Can of worms! Take that Traeger!
This maker of top-quality wood and pellet grillers is the company spearheading the digital revolution in the pellet smoker industry like its digital controller that manages pellet flow to control internal temperature and WiFi that connects your phone to the grill, allowing you to use it to control your grill for good measure. It’s the more gimmicky of the different pellet grill makers.
The flame broiler uses a digitally controlled burn system. Its Digital Control Center lets you set the temperature ranging from 170F to 600F with ease. The desired temperature is set and maintained through an electric auto-start and fan-forced air mechanism. These, in addition, give that flavorful smoky taste to all of your foods. The auger automatically feeds pellets into the smoker, so you can pretty much let it take care of everything.
I have found that using the upper shelf gets more airflow around the meat than the lower shelf. I asked the AmazingRibs.com science advisor Prof. Greg Blonder about the problem (he has a MAK 1 Star). He explained that smoke sticks to cool surfaces and wet surfaces, and the surface of meat warms and dries out after a few hours. When he wants more smoke flavor he uses a strong smoke wood like hickory or mesquite, he starts with cold meat, and then he keeps the meat moist by painting or misting it with apple juice or a mop like Lexington Dip or East Carolina Mop or Texas Mop Sauce. A awter pan can help because the water condenses on the cool meat and attracts smoke. Read his detailed research on the subject in my article on the Science of Wood and my article on Basting.
Just started shopping around for a pellet smoker. Am also going to need a new gas grill soon. Stopped in at the local BBQ supply store today and they showed me the Memphis Pro and said it would function well for both smoking and cooking steaks/burgers. Price point on that one is pretty high. Would any of the others reviewed above offer similar functionality? Do you have a recommendation of which will work well for both functions? I live in KS so kind of like the idea of sticking with the local guys from Yoder, but Fast Eddys in OK isn’t too far away either. Thanks.
PG24 by Camp Chef has a weight of 124 lb with a pellet hopper that has 20-pound capacity. That’s so large, you won’t need to worry of getting more before your meal is done. This approach allows you to have the ultimate cooking experience. When the temperature drops, one wood pellet is released. This convenience can’t be found in other grill types, like gas or charcoal.
To solve this problem, several companies have come up with alternative ways to expose food to the flame by allowing you to use the small area directly above the fuel pot. It's still not as good as a charcoal or sear burner, but better than the designs that are strictly indirect. Check out the Memphis Elite, Fast Eddy's by Cookshack PG500, and the Yoder YS640 for this feature. Camp Chef also recently introduced its Woodwind pellet smoker, which has a super-hot gas-fueled sear box attached to the right side.
Accurate, powerful, with a lot of options, good build quality and a nice set of features, all at an excellent price, the Camp Chef PG64 is our best overall pellet smoker. Of course, the RecTec still offers more options, but it’s more expensive, so if you want the absolute most for your money, without breaking the bank, you’re going to want to look closely at this.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
Revising Product review to include photos! Excellent size and performs better than hoped for. Doe great job of smoking meats. Did a 12hr Pork Butt last weekend, tasty. Ran into a snag lately with the smoke stack though. Installed a aluminum patio cover over our deck $5,000. Now when I use my Traeger, the smoke has only a few feet to rise due to new roof over it. If windy, smoke billows in circles, trying to escape. And smoke will race into sliding door when opened. Experimented and came up with cure that works 100% excellent! Home Depot for 25ft roll of 6" Flexible Aluminum Duct. The 6" size goes over the hat on top of Traeger stack, pull down a few inches, wrap aluminum foil around bottom to seal. Other end over end of deck rail. Tried to keep as straight as possible, then trimmed to fit when expanded. Works like a charm and solved problem. Now smoke goes out end of 8ft long alum tube and out from under roofline, up into the air. No more smoke trapped under deck. With the flex alum tube, I can place it on East, West or North deck rails for smoke direction. Just thought I would pass this along as it did not effect the Traeger at all. Actually most likely helps with keeping air draft from entering thru smoke stack.
Maintenance is an issue. There are moving parts on these grills. Moving parts eventually break. There is an auger with a motor, and a fan with a motor. There are proprietary electronics systems on these babies. Augers clog. Motors burn out. Electronics have bugs or fail. Especially when exposed to rain, snow, hot, and cold. When they fail, will the manufacturer have a replacement part?
My wife and I just purchased a Yoder YS640. After looking at a lot of other smokers we finally settled on this one. It weighs in at over 300 pounds and is built like a tank. You can see and feel the difference between this unit and others. We brought it home, put it together and did the initial burn in for 1 hour. We then made some ribs for dinner. The temp was set and only had 10 degrees fluctuation up or down. The meat was very moist and had just the right amount of smoke flavor. We are very glad we made this purchase.
I would make that decision based upon desired temperature. Very few of the smokers on your list can surpass the 485 to 500 degree mark. You’ll read a lot of discussion about grill grates helping you get into those higher temperatures and that product does work. I would simply pick a smoker that can get to the desired temperature you want like the Louisiana and the Memphis. Both can exceed 500 degrees and both can hit 600 degrees without problems.
Hey Oscar, based on what I think and my discussion with my buddy Shane Draper of Draper’s BBQ, you’ll probably only need to run 14 hours for a brisket cook – given the convection nature of your pellet grill. You’ll probably go about 1 lb per hour or a little less – depending on the weather and other variables you mentioned. Again, pellet cooking is a little bit give and take where you’re getting ease and a more set it and forget it cook experience in exchange for some additional fuel use.
It has a cooking area of 800 sq. inches and a hopper capacity of 20lbs. While that just would be fine for regular smoking, this product needs some supervision and pellet refilling for longer smoking sessions. It does not have a Wi-Fi enabled control system, though it does come with a digital control system to provide you some ease of control while cooking with this product.
Kevin- I’m in the process of researching to get my husband a grill for Christmas. I’m torn between the 820 you mentioned above and the Traeger Pro Series. As far as I can tell they are basically the same except that you get a larger cooking area on the pit boss for the same price you pay for a small cook space in a traeger. I would like to spend around $600 on the grill but would possibly go up to $800 and want 500 sq in cook space or greater. Which do you prefer? Pit Boss, Traeger or another brand?
I have yet to have any problems with my smoker, other that what I caused for myself. Please follow the instructions on covering the heat diffuser plate with aluminium foil. When fat from the meats that you are cooking (mine was chicken) it will cook right there, and is difficult to get off. When you follow instructions, this cooker is a dream come true.
The rest of the product we reviewed offered 6-in-1 features, but this one surprised us with its 8-in-1 cooking versatility. If an efficient smoker that can do multiple things is what you’re after, then there’s no need to look further. This could just be your top choice! The pit Boss Pellet Grill with Flame Broiler cooks almost all kinds of food with 100% genuine wood pellets. Talk about quality and quantity!
But as said, there are a few things we don’t like; it’s relatively small, doesn’t have a lot cooking space, and the design feels cramped. At the same time, it’s still relatively heavy at 140 lbs. For the same price, you could choose the Z-Grills Master 700D, which packs almost 25% more surface area on the rack. That doesn’t seem like much but is a significant amount of room. Or you could just spring for the Traeger Pro 22. There have also been reports of poor quality control, and that the temperature control is very inconsistent, often swinging up and down nearly 30 or 40 degrees.
Igniter: An igniting rod, heated up to a red hot level, ignites wood pellets as they fall inside the firebox. A cooling fan blows air into the pellet smoker from behind the pellet auger to prevent heat backdraft, while the fan underneath the firebox fans the flame – distributing heat evenly throughout the smoker. This heat is used to smoke and slow cook food in the smoker to give it the best flavors possible.
The hook rack works great and is a must. The Towel holder works ok but does not work well if there a some wind blowing by. Wants to unroll the towel just enough to make it a possible fire hazard by the gind unwinding the towel rool enought that it can flip up over the wind gaurd and get in the flames. I have to remove it from the camp stove if there is any wind to avoid this problem.
Bought a Traeger Timberline 850. A lot of money but it's a great smoker. It has WiFire so you can cook based on their recipes right from your iPhone. The problem is with their recipes that aren't built into their app. Nobody proofreads the things so many of them are useless. Just one example - Santa Maria Tri-Tip: smoke for 4-5 hours. At what temperature? 165 F, 250 F, or 500 F? It makes a bit of a difference ! I suspect they pay people to write, and post recipes so the can say they have thousands of (what are actually useless) recipes.
I’m not sure of the dates on the above replies, its now Oct.2017, and I’ve had enough of the Bradley dig. smoker. I live on Long Island NY and the Bradley has trouble getting up to and holding temp. I’ve added a PID to it but have decided to take it up a level. I’ve done a bunch of research and I’m leaning toward the Yoder 640 with Comp. cart. unless you take me out of it. What would you be spending your money on today? I did buy a book though your site, I hope that helps.
This is a fantastic grill for the money that’s dependable for outdoor cooking and smoking (hence its name, “Camp Chef”). It’s not quite 9.9/10 that is the Camp Chef SmokePro DLX Pellet Grill got, but it has more than enough features and benefits to spare to honor the Camp Chef brand (even though at first glance the PG24 and the SmokePro are practically the same units with color differences).
Other elements of the grill are the legs, which come in varies designs and construction materials. The automatic ignition starter to start the fire as well as the digital controller where individuals can achieve up to six different cooking methods ranging from grilling to baking and smoking. With that said, one of the most important aspects that we highly recommend individuals to consider is a green with a grease bucket or an ash cleanout design that vents out all of the ash sediment from the grill.
The real innovative feature of this monster pellet grills is that with it can be divided into two independent grills or opened up into one that can accommodate a whole hog (though a rather small one). The best part of this is that it can be a 600 square inch pellet grill when it needs to be or a 1,200 square inch grill when it has to be. For the person who might need to do a lot of cooking once in a while, this is a very good option. With two pellet controllers, mounted on opposite ends this pellet grills has all the versatility imaginable.
Or the fact that it lives up to its “Ultimate Tailgating Grill” moniker for all you campers out there. You need to watch your roast closely so you won’t have to finish your pork butt in the oven. It’s not quite a “set it and forget it” kind of smoker grill because you still have to make sure that there’s a steady supply of pellets so that it won’t shut down.
So which pellet smoker is worth your hard-earned dough? We've put together a list of the ones we think make the cut, organized from lowest to highest price. Sorry for the sticker shock—even a low-priced pellet smoker will cost more than many grills, and our first selection lists at $333. These motorized, digitally controlled devices just plain cost more, but believe you me, they are worth it! And all of these selections have won the AmazingRibs.com Best Value Gold or Silver Medal.
It lowers its temperature by 5° Fahrenheit Increments by lowering the feed rate of the pellets and raises the temp by increasing the feed rate. As for thermostatically controlled grills, the thermostat cycles heat on and off like with the refrigerator as required by your given setting. Some digital temperature controls are so advanced they even include a WiFi setting.
The digital controller controls temperatures from 150F to 500F in 5-degree increments; that’s the most precise we’ve found on a pellet grill, and gives you a good, precise burn. There’s also Sense-Mate, a thermal sensor that monitors the smoker’s internal temperature, so you can keep an eye on it remotely on your phone via Wifi, letting you adjust the temperature from the app.
Pit Boss have made this heavy duty beast as a semi-professional pellet based smoker, and it shows. It’s absolutely massive, with a colossal amount of cooking space and a lot of tech that makes using it a serious pleasure. It’s actually probably too big for most households, but if you need the most cooking space possible, this is the biggest on our list.
I only just learned about “wood pellets” recently when my husband and I were researching ways to heat the small mountain cabin we just moved into a few months ago, and I had no idea there were so many options for pellet grills. Wow! I hadn’t even know these existed to consider them, and now your reviews have me wanting to try one out. You’ve offered amazingly detailed and positive information on each model listed to help buyers make an informed decision. Your writing style is so fun and upbeat, I can only imagine that your backyard and backyard gatherings rock! Thanks for giving me food for thought on our next grill, Nate. (And for making me hungry, too! lol)
Is it customization? I called before I order my YS640 and told them I wanted my grill grates made out of expanded stainless steel, and a few other small things done to ""personalize"" my grill so it was just the way I wanted it. ""No problem. The added materials will cost extra, and shipment will a week so we can fabricate your grates."" Try getting that with a Chinese import!
We all know about Davy Crockett and Daniel Boone, but Traeger is the true pioneer of pellet smoking. This company introduced the first pellet smokers, and it remains the best-known brand, although competition is growing. There's nothing fancy here. Instead of a touch-pad controller, Traeger employs an older-style digital dial controller. No WiFi or meat probes; just no-frills schmokin' from the industry leader.
2. The grill does not come back to the set temperature after the lid is opened and closed to place the meat. I start it, close the lid, set the temp (startup procedure has changed to this according to Traeger service tech) and after 15 or 20 minutes it is not at the set temp yet...in fact it is declining. Well I need to cook on it and cannot wait forever so I open the lid quickly, throw the meat on, and close the lid quickly.
For anyone thats thinking about getting this grill and this hung up on the price, you just need to take the plunge. And when you take it home you will realize it's worth every penny. And then after your first use, you will feel that you under payed. My first smoker grill was a green Mountain and there is just NO comparison on the market to the YS640. Grill grates and other add on's are amazing as well. LOOK NO FURTHER IF YOU WANT A GREAT GRILL/SMOKER/OVEN... ECT
With that said, we can guarantee that all of the grills on this list are designed from the best quality materials and design elements to ensure that it not only lasts the test of time, it is safe to use, easy to set up, and also designed to cook the best meals possible. With that said, let’s talk about a pillar that has added to the quality criteria, the material design.
Central to all pellet cookers is a digital controller similar to the controllers on modern indoor ovens. You select a temp you want, and there is an LED display that tells you the actual temp. Some of the controllers also are programmable so you can cook at a certain temp for a determined time. Some have leave-in meat probes that can dial back the ovento a holding temp when the meat hits its mark.
When you think of a pellet smoker, what comes to mind is the rich taste of BBQ, better manipulation and convenience. These are exactly what the best pellet smoker should give you. To find out the best, among the many out there, you should think of various features. A burner that can give you control, comfort, long service, and great flavor in food is something a top rated pellet smoker should have. Let’s take a look at all the factors you should consider when making your purchase.
Typically, most portable grills would give up certain features just to maintain their portability, but this wood pellet grill from Traeger actually had more than what other top grills have to offer. Out of all of our features, it managed to tick 85% off the review. Its digital controls, versatile cooking features, and decent cooking space (perfect for outdoor adventures) all make it our best portable pick.
A: As another key question that many individuals are asking for, users want to know if the grill is water resistant. Now, the inside of the grill in no scenario should be exposed to water. However, the exterior of the grill, once covered can be exposed to water. However, it is always best to ensure that the grill is powder coated and is able to withstand a bit of moisture, so it does not rust. If this is the case, then an individual will need a grill cover, which brings us to the next question.
Similarly, online retailers like Amazon add to the cost of your products as well. When you order from Amazon the manufacturer has to pay a hefty fee to Amazon, even if the manufacturer of your grill ships it to you directly from their factory. So, while the grill may ship to you directly, Amazon usually takes around 15% of the total price, meaning that the manufacturer has to factor that cost into their margin as well.
Ok, so where do I start..... Last September or so, I bought my Traeger at the local Costco during one of the Traeger road shows. I heard wonderful things about them. Did the research, they are pricey, but decided to take the plunge and plop down the $750.00 for a new grill and a couple of bags of pellets. Assembly was way harder than the Traeger rep told me it would be. It took me about 4 hours start to finish to get it assembled. Once assembled, I did all the break in "burning" and we made our first meal, a whole chicken. I have to admit, it truly was yummy! Then over the next couple of months we made 4 or five other meals with it and we we actually very happy with the results. Then came the holidays...... We made one of the Ham recipes from a Traeger cookbook. About half way through the process I looked outside to see my grill totally engulfed in flames. I shut the grill down and fortunately salvages most of the ham for Christmas dinner. The grill itself was about 60% destroyed. I called Treager the next day just to find out what happened. The customer service guy way REALLY nice. He said, "Don't worry. We stand behind our product 100%." Wow was I impressed! He told me he would email me instructions on how to make a claim. He even told me he would send me a new thermometer ( my Christmas present one was destroyed by the fire). He did everything as promised! Now, jump ahead to my actually trying to get my Traeger replaced. Per the email, I called Traeger customer service expecting the same service I received right after Christmas. NOPE! I spoke with Frank (Carson) I believe. He did everything from accuse me of shutting my grill off and turning it back on incorrectly (impossible since I was in the house) to not cleaning my grill. Neither of which were correct. He basically made me feel like my grill was unsafe! His attitude was HORRIBLE! He was rude and condescending. A nightmare to work with! I did not get my grill issues resolved until I spoke with his boss Andrew. Way more than I felt was necessary. Fast forward to today. Finally got my new Traeger running again. Had an issue with the smoker temperature. So I called the toll free Traeger customer service line. Low and behold, who answers my call at Traeger customer service? Frank! He is still nasty and ended the conversation with "Hopefully you do not burn your grill up again!" Nice guy! Dude, being a smart aleck didn't exactly earn you any points. You should be ashamed of your self! Bottom line: Love my Traeger. But customer service person Frank is HORRIBLE to work with! Everyone else there is so nice. Why on earth do they keep someone who is supposed to be helping customers, when he has such a horrible and nasty disposition. I will keep my Traeger but hope I NEVER have to speak with Frank again. One star for him!
Thank you for stopping by to read this article pertaining to Pellet Grill Reviews. If you’re here, it’s likely you’ve already read a few reviews about pellet smokers. As such, you’re in the process of figuring out whether Pellet Smokers are a good choice either for personal backyard BBQ cooking or as a means of getting started on the BBQ competition circuit.