I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down. I did this routine a few more times with customer service and it kept shutting down, day after day. Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts) Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call. This is the worst customer service from a consumer goods manufacturer I've experienced in years! All BS, all the time! I had the pleasure of returning all the little boxes of parts today to Home Depot for a refund. I wish I had seen all the Traeger reviews 3 months ago when I bought this pile of ... Three months without a working grill because of their cheap Chinese construction. The infomercial looks good, don't do it! Hello WEBER!

Hey Kim – thank you for this. I’ve had this happen with numerous pellet smokers, including GMGs. What happens most often when it happens is that I’ve been remiss in properly cleaning the grill out after several uses (vacuuming the fire pot out). This causes the ash etc to cover up the heating rod, thus making the temperature lower than expected. The auger keeps feeding the fire pot to compensate and you get what you’ve described.
A FOLLOW UP: Traeger has agreed to send me replacement parts for the defective ones and I don't have to return them. However I am not returning the grill. I tried to cook a prime rib and a Boston butt. The grill randomly turned off three times and it had the "mini-explosion" others have talked about where the unit actually has an explosion within the housing lifting off the lid a couple inches and making a loud boom. This is not only a potential safety issue, but the "set and forget" is simply not true. It turned off within an hour after setting the temperature at 225 and leaving it unattended for an hour. This is not what I expected or wanted. Sorry Traeger quality is not what it is cranked up to be and certainly not worth the premium pricing they charge for their name. DON'T BUY THIS IF YOU EXPECT TO GET A GRILL THAT WORKS AS ADVERTIZED.
"Camp Chef is excited to join the exceptional family of Vista Outdoor brands," said Ty Measom, Camp Chef President. "The opportunity to be part of this dynamic company will provide for the future growth and success of Camp Chef as a leader in our market. The hard work and dedication of Camp Chef employees, past and present, has made Camp Chef what it is today. We look forward to the opportunities ahead."
I’ve had the chance to use one the the Traeger Grills Pro Series grills now for some time, and I find it to be a great pellet grill. They really beefed up the chassis of this model, with a stronger, wider-stance sawhorse base, larger wheels, a nice strong side lift bar, and an upgraded Digital Pro Controller with Advanced Grilling Logic that keeps temps steady, but allows for a temp swing of about 15 degrees. I mention the temp swing here as a positive, rather than a negative. By allowing a tiny bit of temperature fluctuation, I find the grill actually puts out a bit more smoke throughout the cook as pellets are fed in to regulate temps.
Words like Grilling, Barbecuing and Smoking are often used interchangeably by us. However, when looking at them from a grill master’s point of view, there are some subtle methodological differences among these three: One is done with the lid up, BBQ is done in a closed circulation with the lid down, and smoking is a slow cooking process in a closed circulation.
It's true that even the entry-level models of pellet smokers are a bit pricey. But I've never met an unhappy pellet smoker owner, even if they paid a few hundred bucks more than the cost of their neighbor's grill. And manufacturers are rising to meet increased consumer demand, with more selections, more features, and more competitive pricing. While many folks struggle trying to get cheap offset and bullet smokers to work, with a pellet smoker, it's easy to make the best smoked ribs, brisket, and pulled pork in the neighborhood.
Hey Jimmy, thanks for commenting here about your experience. I’m sorry to hear your experience was less than optimal. I have only cooked on the Traeger pro models. I do know that it is good practice to vacuum out the burn pot after cooks of a few hours or more. Not sure this was where your problems were initiated. Did you contact Traeger support? If so, what was their response?
After owning this grill for six months I can honestly say I don't regret my purchase. I was waiting for low temp weather to really test this grill and i must be honest i was very surprised. I grilled 400 degrees with the outside temp at 38 degrees and the grill came up to temp within 20 minutes. Last night I started a brisket in 31 degree weather cooking at 225. No problem at all, and I haven't use a thermal jacket. We have done every thing from low and slow to baking and just have been amazed at outcome. Got a couple of more tests that i want to do, but six months, it's great. Stop thinking about it, stop worrying about the price, and prepare to make some great wood fire food.
Many other features, like its automatic control and built-in meat probe have made us select this smoker as the top one in our pellet smoker review. And the most amazing fact is the price. In the price range (see the price here), we never thought that we could get all these features and benefits. We took all the top smokers into considerations like the Rec Tec smokers, but this PG24 by Camp Chef can beat all through its performance and affordability.
Normally you will get 1- 3 years of warranty for the top pellet smokers from different companies. Traeger will serve you with a 3-year warranty while Camp Chef will give you only 1 year of warranty. Considered this the safe period for your pellet grill, so take advantage. If you own a top quality smoker then you may need not to think of any replacement within 5 years of buying.

With a massive 700 square inches of primary grilling space, this grill impressed us when compared to other Pit Boss grills we reviewed. Its size is large enough to cook for large groups of people. It features a Flame Broiler that uses slide-plates which allow for direct flame grilling, which means you get an even cast-iron cooking each time. If the 700 square inches isn’t enough, you can make use of the additional upper cooking rack space. The racks are made of porcelain-coated cast iron for optimum grilling as well as easier maintenance.
Compared to the Traeger Pro and the other smokers we’ve reviewed, there’s not much not to like about this bad boy. It’s significantly cheaper, packs ample cooking space, and a good, consistent temperature controller. At 173 lbs, it is quite heavy, and not at all portable like the Davy Crocket, and we’d love to see it come with more precise temperature control, and maybe even WiFi in the future. But for the price, it’s a beast of smoker that is almost as good as the Traeger.
So back to the Internet for one last attempt on making a decision on the smoker that is of great quality and can also fill my need grilling needs as well. I am almost sold on the Rec Tec, but I’m curious about the Grilla Grill Silverbac. It’s a little smaller than RT and metal is a gauge off from the RT. It doesn’t run off a PID system but a digital controller and is priced at $699. I do like the underneath storage of the Grilla and the second tier cooking grates.

Any retail store that you visit, regardless of the product you are intending to purchase, has a supply chain that these products go through before reaching their final destination. There are certain costs associated with getting the product from the manufacturer to you that get tacked onto the price tag of the product. These additional costs can include aspects such as transport fees, warehouse handling, packaging, and display. Therefore, the price tag you see when the product reaches you isn’t just covering a small margin on top of the absolute base price of the product. It has been marked up to cover the additional costs listed above in order to reach you.


For me, I don't care where it is built; it could be Oregon, China or the moon. But I want a smoker that is reliable. As a businessman, I don't understand this company. It is going to be a lot more expensive for the company when I return this thing to Costco and Costco makes Traeger take it back. Just being responsive and sending a new controller under warranty would seem to be easier and cheaper. Of course, if this was a normal company, they would fix the root cause (poor reliability) and make lots of money selling to happy customers. Read more
Words like Grilling, Barbecuing and Smoking are often used interchangeably by us. However, when looking at them from a grill master’s point of view, there are some subtle methodological differences among these three: One is done with the lid up, BBQ is done in a closed circulation with the lid down, and smoking is a slow cooking process in a closed circulation.
As time passed, a thermostat was added to the equation, and the production BBQ smokers fueled by pellets working in “set it and forget it” fashion was in full force. From this point, several manufacturers of pellet grills began to pop up, with a few key names like Yoder Smokers, Mak Grills, Green Mountain Grills, and Fast Eddy’s Cookshack grills being among the most notable.
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